Global CRM Application Manager (Microsoft Dynamics 365)

Global CRM Application Manager (Microsoft Dynamics 365)

Hours

Full-time (40 hours per week)

Department

IT

Location

Europe

Microsoft Dynamics 365 is used across Construsoft to support sales, marketing and customer processes in multiple countries. As our organization continues to develop, we need the CRM environment to develop with it.

As Global CRM Application Manager, you will be responsible for how Dynamics 365 Sales and Customer Insights are developed and used across the organization. You will work with colleagues from different countries and departments to understand what they need from the platform and translate those needs into solutions that work on a global level.

This is both a business and technology role. You need to understand how commercial teams work, ask the right questions and decide how processes can best be supported within Dynamics 365. At the same time, you will be closely involved in the configuration and ongoing development of the platform.

Interested

What you’ll do as a Global CRM Application Manager (Microsoft Dynamics 365)

As Global CRM Application Manager, you are responsible for the development, governance and continuous improvement of Microsoft Dynamics 365 Sales and Customer Insights across Construsoft.

You will manage the CRM as a global business platform rather than as a collection of individual country solutions. Local teams will naturally have different requirements, and part of your role is to understand those requests, identify common needs and determine which changes make sense for the wider organization.

Together with the Head of IT, you will define priorities for the CRM roadmap and coordinate improvements to the platform. You will also stay involved in the practical side of Dynamics 365, including configuration, releases, testing and user adoption.

Your responsibilities include:

·       Owning and developing the global Dynamics 365 environment.

·       Defining and maintaining the CRM roadmap together with the Head of IT.

·       Translating business needs into scalable CRM solutions.

·       Standardizing and optimizing sales processes across countries.

·       Managing releases, testing, documentation and user adoption.

·       Configuring Dynamics 365, Dataverse, Power Apps, Business Rules and Security Roles.

·       Supporting automation initiatives through Power Automate and AI-driven improvements.

Working across the business

The CRM connects several parts of Construsoft, which means you will work with a broad group of stakeholders. This includes Area Directors, Marketing Managers, the Global Leadership Team and colleagues within IT.

Different teams will bring different priorities to the table. Marketing may need better customer data, commercial teams may want to improve a sales process, while management may need more consistent information across countries. Your role is to understand those different perspectives and turn them into clear priorities for the platform.

This also means being comfortable discussing alternatives and challenging requests when necessary. Not every local requirement needs a separate solution, and an important part of the role is finding an approach that supports individual teams while keeping the CRM manageable and consistent globally.

Because the position sits between business and IT, you will have a good overview of how commercial processes are developing across Construsoft and a direct role in improving the systems that support them.

What You Bring

The role suits someone who is comfortable moving between business discussions and the technical side of CRM management. You can talk to senior stakeholders about processes and priorities, but you also enjoy working directly within Dynamics 365 to turn those discussions into practical improvements.

We're looking for someone who has:

·       3+ years of experience in CRM application management, functional consulting or a similar role.

·       Strong knowledge of Microsoft Dynamics 365 Sales.

·       Experience with Customer Insights, Dataverse, Power Platform and Power Apps.

·       The ability to translate business processes into practical solutions.

·       Confidence to engage with senior stakeholders and challenge existing ways of working when needed.

·       Excellent communication skills in English.

·       Experience with JavaScript, plug-in development or Microsoft certifications is a plus.

What You Can Expect:

This is a global position with direct involvement in a platform that is used by commercial teams throughout Construsoft. You will have room to influence how the CRM develops, propose improvements and work directly with the people who use its data and processes to run the business.

The environment is also continuing to develop, with automation, Power Platform and AI becoming increasingly relevant to how we work with Dynamics 365.

·       A position where your decisions directly influence how commercial teams work across multiple countries.

·       The opportunity to shape the future of a global CRM platform rather than simply maintaining it.

·       Direct access to key decision-makers and the freedom to bring forward improvements, new ideas and better ways of working.

·       A modern Microsoft environment with Dynamics 365, Power Platform, automation and AI initiatives that are actively being explored and expanded.

·       The chance to leave your mark on one of Construsoft's most important business platforms.

A salary aligned with your location and experience

 Potential additional long-term incentive opportunities depending on experience and contribution to business growth. 

About Construsoft

Construsoft is an international software and services provider serving the construction industry. Across multiple countries, teams work together to help customers improve collaboration, efficiency and digital transformation. Microsoft Dynamics 365 plays a central role in supporting those ambitions.

Interested?

Send your CV and motivation to [email protected].
We look forward to hearing from you.