ServiceNow Architect

Location: Remote – Norway
Contract: 12 Months (Freelance)
Industry: Telecommunications / Maritime Connectivity
Project: Greenfield ServiceNow Implementation

About the Role

We are looking for an experienced ServiceNow Platform Architect to support a major greenfield ServiceNow implementation for a telecommunications organisation specialising in maritime connectivity.

The successful candidate will play a key role in designing and establishing the ServiceNow platform from the ground up, ensuring a scalable architecture that supports service management, automation and complex business processes.

Key Responsibilities

Lead the architecture and technical design of a greenfield ServiceNow implementation.


Design and implement CMDB and CSDM frameworks to establish a robust service data foundation.


Develop and optimise Service Management processes and workflows.


Drive automation across the ServiceNow platform to improve operational efficiency.


Support the design and integration of CPQ (Configure, Price, Quote) capabilities.


Define platform architecture standards, governance and integration strategies.


Collaborate with technical teams and business stakeholders to translate requirements into scalable ServiceNow solutions.


Ensure the platform supports the operational requirements of a telecommunications and maritime connectivity environment.

Required Skills & Experience

Extensive experience as a ServiceNow Platform Architect, Technical Architect or Solution Architect.


Proven experience delivering greenfield ServiceNow implementations.


Strong expertise in CMDB, CSDM and Service Management.


Experience designing workflow automation and enterprise integrations.


Knowledge of CPQ processes and their integration with ServiceNow.


Strong understanding of ServiceNow architecture, platform governance and best practices.


Experience working in telecommunications or complex service-based environments is highly desirable.


Excellent stakeholder management and technical leadership skills.

Desirable

ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).


Experience with ServiceNow ITSM and ITOM.


Exposure to telecommunications service operations, order management or maritime connectivity.