Shop Supervisor

Shop SupervisorAbout the roleWe are seeking a proactive and motivated Shop Supervisor to help manage the day-to-day running of our store while ensuring customers receive outstanding service. This position is well suited to someone with a strong interest in retail, food, and Japanese culture, who enjoys leading a team and working in a dynamic environment.As a Shop Supervisor, you will play a key role in supporting store success by coordinating daily operations, maintaining excellent presentation and service standards, and helping the team meet both sales and operational objectives.ResponsibilitiesProvide a high standard of customer service and ensure every visitor enjoys a positive shopping experience.Lead, coach, and support team members, helping them achieve performance and customer service goals.Professionally manage customer enquiries, feedback, and complaints.Share product knowledge and encourage sales of Japanese food, beverages, and retail items.Represent the brand positively and consistently uphold service excellence.Assist with core store activities, including cash handling, opening and closing procedures, and stock management.Track inventory levels and ensure products are replenished efficiently.Monitor stock rotation and conduct routine date checks to maintain product freshness and quality.Ensure displays are visually appealing and merchandising standards are maintained.Contribute to promotional campaigns, seasonal events, and other sales-driving activities.Follow all food safety, hygiene, health, and safety policies.Keep both customer-facing and staff-only areas clean, tidy, and well maintained.Adhere to company procedures and safe manual handling practices.Promote strong communication and teamwork to maintain a positive workplace culture.RequirementsWe would like to hear from applicants who have:Previous experience in a supervisory capacity within retail, hospitality, or a food-related environment.A genuine commitment to delivering exceptional customer service.Excellent interpersonal and leadership abilities.The ability to remain organised and effective in a fast-moving workplace.Strong problem-solving and organisational skills.Knowledge of the Japanese language.An interest in, or understanding of, Japanese cuisine, products, and culture.Preferred QualificationsFood Hygiene and Health & Safety certification or related knowledge.Experience with stock control processes and visual merchandising techniques.BenefitsCasual dress policyCompany eventsWorkplace pension schemeFree or discounted mealsEmployee discount programmeOpportunities for salary increasesAdditional informationThe role may involve working at the clients different locations required.Availability to work flexible shifts, including weekends and public holidays, is essential.Relevant training will be provided where needed.Join our team and help bring authentic Japanese food, products, and cultural experiences to customers every day.Salary£27,000 - £29,000 per annumExperienceAt least one year of supervisory experience preferredLanguageJapanese language skills preferredEligibilityRight to work in the United Kingdom preferredLocationOn-site role #LI-JACUK #JG