Senior IT Engineer (Level 3)

Role: Senior IT Engineer (Level 3)

Location: Dorchester – Poundbury Office

Salary: £32,000 to £40,000+ per annum

Job Type: Full-time, Permanent

Who are ITCS?

At ITCS, we operate from our HQ in South Wales and our southern office in Dorchester, supported by a growing remote workforce across the UK. We deliver IT, Cyber Security, Telecoms, and Digital solutions nationwide, with a strong reputation for quality, service, and investing in our people.

The Role

This is a senior, hands-on role based from our Poundbury office, combining technical leadership, project delivery, and customer engagement.

You’ll act as a key escalation point while delivering projects across infrastructure and cloud environments.

Interested?

Apply for position by filling out the contact form below and attaching your CV

Your Technical Focus

We recognise that strong Level 3 engineers often have different strengths — so we’re open to candidates who are:

• Well-rounded across both infrastructure and cloud, or
• Specialists in one area, with the opportunity to develop into the other

Infrastructure & Field Engineering (On-Site / Hands-On Focus)

You’ll typically be involved in:

• Designing and deploying network infrastructure (firewalls, switches, Wi-Fi, VPNs)
• Configuring VLANs, routing, and secure connectivity between sites
• Delivering on-site installations, upgrades, and troubleshooting
• Supporting and maintaining Windows Server environments (AD, DNS, DHCP, GPO)
• Leading infrastructure upgrades, migrations, and tech refresh projects
• Performing system health checks and proactive maintenance
• Providing face-to-face consultancy and technical recommendations to customers

This area suits engineers who enjoy hands-on environments, networking, and being on-site solving real-world problems.

Cloud & Systems Engineering (Desk / Hybrid Focus)

You’ll typically be involved in:

• Designing and managing Microsoft 365 and hybrid cloud environments
• Supporting Azure AD, Exchange Online, SharePoint, Teams, and Intune
• Leading cloud migrations and modernisation projects
• Troubleshooting complex, cross-platform systems issues
• Automating administrative and repeatable tasks using PowerShell
• Identifying recurring issues and implementing long-term improvements
• Contributing to technical standards, documentation, and best practices

This area suits engineers who enjoy deep technical problem-solving, cloud platforms, and structured system design.

Core Responsibilities (All L3 Engineers)

• Act as a senior escalation point for Level 1 & 2 engineers
• Lead and deliver projects across infrastructure and cloud environments
• Take ownership of complex and critical incidents
• Work directly with customers to explain solutions clearly and confidently
• Mentor and support the development of junior engineers
• Maintain high-quality documentation and technical standards
• Contribute to continuous improvement across systems and processes

What We’re Looking For

• 3+ years’ experience in IT infrastructure, cloud, or systems engineering
• Strong technical problem-solving ability
• Confident communication and customer-facing skills
• Experience working on projects and escalations
• A proactive mindset and willingness to take ownership

Technical Knowledge (Desirable)

• Microsoft 365 (Exchange, SharePoint, Teams, Intune, Azure AD)
• Windows Server (AD, DNS, DHCP, Group Policy)
• Networking (VLANs, VPNs, routing, firewalls)
• Virtualisation (Hyper-V and/or VMware)
• PowerShell scripting
• Backup & disaster recovery solutions

Why Join ITCS?

Financial & Core Benefits

• Competitive salary with annual review
• Bonus and commission opportunities
• Company pension
• Perkbox membership

Work–Life Balance

• Increasing holiday allowance with service
• Birthday day off
• Life Big Event Days
• Family First flexibility
• Tiered sickness income protection

Wellbeing & Lifestyle

• Gym contribution & wellbeing programme
• Funded counselling & physio
• Wellbeing Champions
• Free parking & fleet vehicles

Culture & Development

• Regular team and company events
• Clear progression pathways into Level 3 roles

Fully funded training & certifications