IT Engineer (Level 2 – Support Desk & Field)

Role: IT Engineer (Level 2 – Support Desk & Field)

Location: Dorchester – Poundbury Office
Salary: £25,000 to £35,000 per annum

Job Type: Full-time, Permanent

Who are ITCS?

At ITCS, we’ve been delivering innovative IT and Telecoms solutions across the UK since 2004. We have two core office locations – our HQ in South Wales and our southern office in Dorchester – alongside a growing team of remote engineers across the UK.

We support businesses nationwide with IT Support, Cyber Security, Telecoms, Software Development, and Digital Services, and we’re proud to be an award-winning company focused on people, progression, and doing things properly.

The Role

This is a varied, hands-on role combining service desk support and field engineering, based from our Poundbury office.

You’ll support customers remotely and on-site, working across IT systems and telecoms platforms – ideal for someone looking to build real-world experience and progress into a senior role.

Interested?

Apply for position by filling out the contact form below and attaching your CV

What You’ll Be Doing

• Providing day-to-day IT support remotely and on-site
• Diagnosing and resolving user, system, and network issues
• Installing and configuring hardware and software
• Supporting Microsoft 365 environments
• Working with VoIP, PBX, and telecom systems
• Supporting networks (routers, switches, firewalls, Wi-Fi)
• Assisting with upgrades, migrations, and installs
• Maintaining documentation and customer records
• Escalating complex issues appropriately

What We’re Looking For

• 2+ years’ IT support experience
• Strong communication and customer skills
• A proactive, team-first attitude
• Willingness to learn and develop

Why Join ITCS?

Financial & Core Benefits

• Competitive salary with annual review
• Bonus and commission opportunities
• Company pension
• Perkbox membership

Work–Life Balance

• Increasing holiday allowance with service
• Birthday day off
• Life Big Event Days
• Family First flexibility
• Tiered sickness income protection

Wellbeing & Lifestyle

• Gym contribution & wellbeing programme
• Funded counselling & physio
• Wellbeing Champions
• Free parking & fleet vehicles

Culture & Development

• Regular team and company events
• Clear progression pathways into Level 3 roles
• Fully funded training & certifications