Level 2 Engineer

Role: Level 2 Engineer – Remote (North East)

Location: Remote (North East – e.g. Newcastle, Sunderland, Durham, Middlesbrough)

Salary: £25,000 – £35,000 per annum

Job Type: Full-time, Permanent

Who are ITCS?

At ITCS, we operate from our HQ in South Wales and our southern office in Dorchester, supported by a growing team of remote engineers across the UK.

We deliver IT, Cyber Security, Telecoms, and Digital services nationwide, and we’re focused on building a flexible, modern workforce without compromising on team culture or support.

The Role

This is a fully remote role, ideal for someone based in the Northeast, with occasional travel to customer sites where required.

You’ll be part of our support team, delivering high-quality IT support remotely while still feeling connected to the wider ITCS team.

Interested?

Apply for position by filling out the contact form below and attaching your CV

What You’ll Be Doing

• Providing remote IT support via service desk
• Troubleshooting systems, users, and connectivity issues
• Supporting Microsoft 365 environments
• Assisting with telecom and VoIP systems
• Supporting network infrastructure remotely
• Escalating and collaborating with senior engineers
• Maintaining clear documentation

What We’re Looking For

• 2+ years’ IT support experience
• Strong remote troubleshooting skills
• Excellent communication
• Ability to work independently and as part of a team

Why Join ITCS?

Financial & Core Benefits

• Competitive salary with annual review
• Bonus and commission opportunities
• Company pension
• Perkbox membership

Work–Life Balance

• Increasing holiday allowance with service
• Birthday day off
• Life Big Event Days
• Family First flexibility
• Tiered sickness income protection

Wellbeing & Lifestyle

• Gym contribution & wellbeing programme
• Funded counselling & physio
• Wellbeing Champions
• Free parking & fleet vehicles

Culture & Development

• Regular team and company events
• Clear progression pathways into Level 3 roles
• Fully funded training & certifications