Client Success Executive

Role: Client Success Executive
Location: Bridgend, South Wales
Salary: Competitive + Bonus & Commission
Job Type: Full-time, Permanent

Who are ITCS?
At ITCS, we operate from our HQ in South Wales and our southern office in Dorchester, supported by a growing team of remote workers across the UK. We deliver IT, Cyber Security, Telecoms, and Digital services nationwide, focused on building a flexible, modern workforce without compromising on team culture or support.

The Role
We’re looking for a driven and customer-focused Client Success Executive to join our growing team at ITCS, based from our Bridgend Head Office.

This role is centred around developing strong relationships with an assigned portfolio of customers, ensuring they receive outstanding service and helping them maximise the value of their technology investments.

You’ll become a trusted advisor to your customers, understanding their business objectives, identifying challenges, and recommending solutions across IT Support, Cyber Security, Microsoft 365, Telecoms, and Cloud Services. This is an account growth role rather than a cold-calling sales position.

Interested?

Apply for position by filling out the contact form below and attaching your CV

What You’ll Be Doing

As a Client Success Executive at ITCS, you’ll manage and develop a portfolio of existing customer accounts, building long-term relationships with key stakeholders and decision-makers.

You’ll conduct regular account reviews, work closely with our technical teams, and identify solutions that genuinely improve each customer’s technology, security, and productivity.

You’ll be:

• Managing and developing a portfolio of existing customer accounts
• Building trusted, long-term relationships with key stakeholders and decision-makers
• Conducting regular account review and strategy meetings to understand business objectives and challenges
• Identifying opportunities to improve customers’ technology, security, and productivity
• Producing and presenting proposals for additional services and solutions that genuinely benefit customers
• Working closely with technical teams to ensure customers receive an exceptional experience
• Managing renewals, monitoring customer satisfaction, and proactively addressing retention risks or concerns
• Achieving account growth targets through appropriate upselling and cross-selling, while maintaining accurate CRM and customer account records

What We’re Looking For

We’re looking for someone who is customer-focused, commercially aware, and confident building trusted relationships with a varied customer base.

You’ll probably be someone who:

• Enjoys developing existing customer relationships rather than relying on cold-calling sales
• Can understand a customer’s objectives and translate them into practical technology recommendations
• Communicates confidently with stakeholders, decision-makers, technical teams, and colleagues
• Is comfortable conducting account reviews and presenting proposals for additional services and solutions
• Takes a proactive approach to customer satisfaction, renewals, retention, and account growth
• Is organised and consistent when managing a portfolio, follow-up activity, and CRM records
• Can balance commercial targets with recommending services that provide genuine customer value
• Is motivated by results, with the opportunity to earn uncapped commission on additional services sold across their customer portfolio

Why Join ITCS?

Financial & Core Benefits

• Competitive salary with annual review
• Bonus and commission opportunities
• Company pension scheme
• Perkbox benefits portal membership

Work–Life Balance

• Increasing holiday allowance with service
• Birthday day off
• Life Big Event Days
• Family First flexibility to support home and work balance
• Tiered sickness income protection scheme

Wellbeing & Lifestyle

• Gym contribution and wellbeing programme
• Funded counselling and physio support
• Wellbeing Champions across the business
• Free parking and access to company fleet vehicles

Culture & Development

• Regular team and company events
• Clear progression pathways into Account Management and wider ITCS career routes
• Fully funded training and industry certifications
• Supportive, high-performance MSP environment across IT, Cyber Security and Telecoms

Eligibility Criteria
To be considered for this role, applicants must:

• Be prepared to complete a DBS check as part of the induction process.
• Be based in the UK and able to attend the local ITCS office associated with this role.
• Have full right to work in the UK (we do not offer visa sponsorship).
• Provide accurate and verifiable employment history.

We reserve the right to withdraw applications that do not meet these criteria.

ITCS is an equal opportunities and Disability Confident employer. We welcome applications from all backgrounds and are happy to make reasonable adjustments throughout the recruitment process. Please note that the responsibilities outlined in this advert are not exhaustive and may evolve in line with business needs and the continued development of the role.