Automotive Service Communications Author

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Automotive Service Communications Author

Gaydon, WarwickshireContract or permanentTo be confirmed, based on experience, plus company benefits

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info@cadituk.com

Do you have a strong knowledge of modern vehicle systems? A high level of detail, writing, and presentation skills?

CAD-IT are seeking a Service Communications Author who will be the link between engineering and the Aftersales dealer network. Following the launch of new vehicles, technical scenarios are identified by engineering and communicated to the Service Communications team, should the dealer network require notification. You will be responsible for understanding, developing and authoring technical documentation with a particular focus on the end consumers within the dealer network.

You will join a business who deliver technical publications for a range of leading automotive, aerospace, rail, industrial, construction and agricultural manufacturing customers.

We are interested in dynamic, engaging individuals with relevant qualifications and/or experience in related software engineering, vehicle and master technician, electrical integration, mechanical, diagnostic, or technical documentation fields.

Key responsibilities

• Information gathering – following a request for technical documentation, you must gather all relevant information and demonstrate an understanding of the topic.
• Technical documentation – produce and maintain documentation in the desired format based on the communication type against quality standards.
• Digital content – utilise illustrations, physical imagery, CAD and rendered graphics throughout technical documentation to provide the highest level of information delivery.
• Validation – confirm the information authored is correct through digital sign off.
• Communication – notify key stakeholders, present in detail where required and ensure that communication both internally and externally is clear and concise.
• Engineering Changes – react in a timely manner to update technical documentation following change always ensuring correctness.
• Deliver on time – meet deadlines against KPI’s and delivery of technical documentation vs legislative standards.
• Data Analysis - Obtain and analyse data for vehicles in field to support decision-making and confirm affected vehicles against dealer facing campaigns.

Skills and experience

• Strong automotive system knowledge and hands on experience is a must. Electric and Hybrid knowledge would be an advantage.
• Highly detail orientated and able to prepare technical documentation to exacting quality standards.
• Eloquence – a high level of English language, writing, spelling and punctuation skills.
• Very good communication and professionalism to liaise with all levels of personnel.
• Organised and accustomed to managing multiple high-profile projects in parallel.
• Presentation skills – comfortable to prepare and present business cases to the senior team using Microsoft PowerPoint.
• Proactive, flexible, ability to work independently and solve problems to deliver solutions is essential.
• Technical authoring competence or experience would be advantageous.
• Experience with CAD, HTML, XML and authoring software is desirable. However, training can be provided.

Desirable

Why CAD-IT?

We're passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list. Join our dynamic, ambitious and friendly team and you'll be empowered to fulfil your potential, in an inclusive culture that values diversity and rewards innovation, hard work, integrity and merit.

Our benefits package focuses on reward and wellbeing:

• Private Medical Insurance
• Company pension
• 25 days annual leave + bank holidays
• Hybrid working - minimum of 3 days onsite
• Long Service Award scheme
• Enhanced maternity pay
• Subsidized eye tests
• CAD-IT Mental Health & Wellbeing Support Group

Availability

Job details

LocationGaydon, Warwickshire

ContractContract or permanent

SalaryTo be confirmed, based on experience, plus company benefits

Apply for this role

Send your CV and a short cover note to info@cadituk.com, quoting the role title.

Questions about this role?

If you'd like to know more before applying, or want to talk to someone about the role, get in touch below or email info@cadituk.com.

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