Service Desk Analyst

We are looking for

Service Desk Analyst

Contract

Prague, Hybrid

Whirr Crew is looking for the Service Desk Analyst, who will support client’s global operations by providing high-quality technical support and customer service in one of the listed languages plus English. As a fully remote team member, you’ll address end-user issues, assist in troubleshooting, and work to maintain seamless IT service desk operations for the UK and corresponding language-specific business units. The Service Desk Analyst will contribute to smooth service desk operations, maintain SLA and KPI standards, and deliver a high level of user satisfaction across client’s supported language-specific business units.

Details:

Start: ASAP
Schedule: Hybrid in Chodov (2 times/week)
Allocation: Ongoing
Languages: English Fluent + Swedish, Danish, French, Italian, Spanish, Portugues or Dutch.  
Technology: Basic understanding of office applications, Azure Active Directory, 1st level IT support
Skill Area: IT Support and Customer Service
Task Focus: Providing technical support to end-users, resolving IT issues, and ensuring efficient service desk operations.

Key Responsobilities:

- Provide 1st level IT support to end-users, addressing technical requests and resolving issues effectively.

- Manage support tickets, escalate issues as needed, and follow through to ensure user satisfaction.

- Monitor and meet service delivery SLAs and KPIs.

- Ensure clear and professional communication with users, fostering a positive support experience.

Requirements:

- Fluent in one of the following languages plus English:

- Swedish, Danish, French, Italian, or Dutch

- Basic understanding of office applications and familiarity with Azure Active Directory.

- Previous experience in a 1st level IT support role, with the ability to troubleshoot common issues.

- Strong communication skills and a user-centric approach to problem resolution.

- Ability to handle multiple requests efficiently, ensuring timely responses and adherence to SLAs.

Apply now

Join our dynamic team and contribute to the continued success of support.

Anastasiia Cotura

IT Recruiter

recruiting@whirrcrew.com

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