Technical Advisor

Do you enjoy tackling challenging technical issues, and are you good at advising customers on technical matters? Then we would love to meet you and tell you more about our organisation, our ambitions, and the role you could play in achieving them.
Tasks and ResponsibilitiesIn this varied and independent role, you will be responsible for advising, supporting, and informing customers in the fields of intrusion detection and video surveillance. Your main responsibilities will include:

Advising, assisting, and supporting customers by telephone with technical questions and issues.
Supporting the Sales Managers by answering customers’ technical questions.
Sharing information and knowledge about new developments and trends in the market.
Your Profile

You are a positive and motivated team player who enjoys working collaboratively to continuously improve our customer support.
You are eager to learn and explore new technologies. Through training provided by our suppliers and knowledge-sharing with your colleagues, you are keen to deepen your technical knowledge of brands such as Dahua, Hikvision, and Ajax, covering intrusion detection, video surveillance, and video intercom systems.
You have a basic technical understanding of network environments.
You have good verbal and written communication skills in both Dutch and English.
You are customer-focused and quality-oriented. You have strong interpersonal and empathetic skills, enabling you to understand customers’ needs and provide them with the most appropriate solutions.

What we offer

A dynamic and collaborative working environment.
A pleasant and informal working atmosphere.
A varied role combining technical advice and customer support.
The opportunity to actively contribute to the growth of an expanding international company.
A competitive salary and an attractive benefits package, including a 13th-month salary, additional leave days (ADV), holiday pay, a vitality budget, a pension scheme, and more.

Who are we?
SmartSD is a leading distributor specialising in video surveillance, access control, and intrusion and fire detection systems.
We operate from locations in the Netherlands, Belgium, France, Spain and Portugal. In total, our organisation has more than 200 employees who make a difference every day through their commitment and expertise.

Interested?
Do you recognise yourself in this profile and are you ready to contribute to the growth of our company? Apply now by sending your CV and cover letter to Amélie Rechagneux at hr@smartsd.com.