Concession Manager

Longchamp is a family-owned, independent company driven by optimism and creativity, with a strong international presence.

Operating in more than 25 countries and supported by a global network of over 4,000 employees, the Maison continues to grow in France and abroad. To support this development, we are looking for free-spirited, creative, and committed talents who wish to evolve in a demanding yet caring environment.   

Joining Longchamp means becoming part of a world-renowned family business with more than 70 years of heritage, defined by excellence, innovation, and craftsmanship.

By joining our teams, you will help perpetuate Longchamp’s legacy of exceptional craftsmanship while shaping its future. 

Key Responsibilities

Team Leadership & Development

• Recruit, onboard, train, and retain top talent aligned with Longchamp values
• Conduct regular performance reviews and coaching sessions
• Foster an engaging, supportive, and goal-driven team culture
• Manage team scheduling and delegation to optimize boutique coverage

Client Experience & CRM

• Champion a customer-first mindset, ensuring an exceptional service journey
• Build, manage, and grow a VIP client base through clientelling initiatives
• Drive CRM targets including client data capture, reactivation, and loyalty
• Resolve complex customer issues with diplomacy and professionalism

 Sales & Commercial Strategy

• Develop and execute sales plans to meet or exceed targets
• Monitor KPIs daily, analyse trends, and take corrective action as needed
• Partner with local management on forecasts, opportunities, and challenges
• Leverage morning briefs to update the team on current performance and action plan

Operations & Compliance

• Ensure compliance with operational, HR, security, and loss prevention policies
• Manage concession budgets, payroll, and controllable expenses
• Oversee stock management, deliveries, inventory accuracy, and shrinkage
• Lead concession audits and ensure all operational procedures are properly followed

Visual Merchandising & Brand Standards

• Ensure consistent application of visual merchandising guidelines
• Maintain a pristine and luxury retail environment
• Coordinate seasonal VM moves
• Uphold the highest standards of concession presentation