Commercial Manager- Complex care division

This job posting may no longer be available. View current openings

← Back to Job Search

HybridCommercial Manager

Commercial Manager- Complex care division

Fidelis Healthcare Ltd Unit 110, Lombard Business Park 8 Lombard Road London SW19 3TZup to £60,000 per annumPosted 7 April 2026

Apply for this role →

Overview

JOB TITLE: Commercial Manager – Complex Care Division

Location: UK (Hybrid – Office & Field-Based)
Salary: Up to £60,000 + Company Car + Performance Bonus
Reporting to: Directors

Description

The Commercial Manager will build, lead, and grow the Complex Care Division, driving new business, securing commissioned packages, and establishing Fidelis Healthcare as a trusted provider across ICB and CHC frameworks.

The role is commercially driven (approx. 70–80%), with responsibility for:

· Generating new revenue streams

· Leading commissioning conversations

· Developing strategic partnerships

· Supporting mobilisation of complex care packages

This aligns with industry expectations where complex care commercial roles focus heavily on ICB relationship development, tendering, and package mobilisation .

Responsibilities

• Commercial Growth & Business Development
• Lead the end-to-end sales cycle from lead generation to contract award
• Identify and secure new complex care packages (adult & paediatric)
• Develop relationships with:
• Integrated Care Boards (ICBs)
• Continuing Healthcare (CHC) teams
• Local Authority commissioners
• Case managers & service managers
• Drive bid, tender, and framework submissions
• Commissioning & Stakeholder Engagement
• Act as the primary commercial interface with commissioners
• Demonstrate strong understanding of:
• CHC funding pathways
•  Personal Health Budgets (PHB)
• Joint-funded packages
• Support commissioning discussions aligned to NHS structures where services are planned and funded through integrated systems working across NHS and local authorities
• Division Build & Leadership
• Establish and scale the Complex Care Division from the ground up
• Define strategy, structure, and commercial targets
• Work closely with:
• Clinical Lead
• Compliance & Recruitment teams
• Operations / Stabilisation team
• Embed a high-performance, target-driven culture
• Package Mobilisation & Delivery Oversight
• Oversee successful mobilisation of care packages:
• Complex home care
• Learning disabilities
• Brain injury & high acuity care
• Ensure seamless transition from sale to delivery to retention
• Collaborate with clinical teams to ensure safe, compliant care delivery
• Market Intelligence & Strategy
• Maintain strong awareness of:
• · ICB commissioning priorities
• · Budget pressures and rate negotiations
• · Sector competition and pricing trends
• Shape Fidelis’ commercial strategy to remain competitive while maintaining quality
• . Performance & Reporting
• Deliver against:
• · Revenue targets
• · Package wins
• · Conversion rates
• · Provide regular reporting to Directors
• Maintain CRM and pipeline visibility

Requirements

• Minimum 2+ years in a similar commercial / business development role within complex care or healthcare staffing
• Proven track record of success (e.g., winning packages, contracts, or frameworks)
• Strong existing relationships with:
• ICBs
• CHC teams
• Commissioners / service managers
• Demonstrable understanding of:
• Complex care pathways
• Commissioning cycles
• NHS / ICB structures
• Some experience in tendering, bid writing, and negotiations
• Commercially driven with strong sales acumen
• Desirable
• Experience building or scaling a new business unit or division
• Knowledge of:
• Learning disabilities
• Mental health
• Complex paediatric or adult care
• Leadership or team management experience
• KEY COMPETENCIES
• Strategic thinking
• Relationship building & influence
•  Negotiation & closing ability
•  Entrepreneurial mindset
•  Resilience and target-driven attitude
• Strong communication and presentation skills

Apply Now

Submit your application

Complete the form below and attach your CV. Our recruitment team will be in touch.