Sales Support & Upsell Coordinator

ABOUT THE ROLE

A confirmed booking is just the start of a couple’s wedding story.

As our Sales Support & Upsell Coordinator, you’ll help couples plan the details, explore thoughtful extras and create a celebration that suits their vision and budget.

Working within our Weddings Team, you’ll manage existing bookings, support the sales team and keep everything organised as the big day approaches.

From answering questions to recommending upgrades, you’ll combine friendly service with a confident approach to sales.

Main Responsibilities

✓ Building strong relationships with couples throughout their wedding planning

✓ Responding promptly to enquiries and following up with clients

✓ Managing existing bookings and monitoring planning timelines

✓ Handling routine complaints and cancellations with care

✓ Recommending upgrades, add-ons and services to suit each couple’s plans and budget

✓ Tracking upsell conversions and supporting team revenue goals

✓ Maintaining accurate records in Salesforce and Reslynx

✓ Coordinating with other departments to keep arrangements running smoothly

✓ Handling contracts, payments and booking administration

What we’re looking for

You’ll enjoy building relationships, keeping details in order and helping couples make confident choices.

Most importantly, you’ll:

✓ Bring a friendly, customer-first approach

✓ Feel confident recommending services and securing additional sales

✓ Communicate clearly and listen carefully

✓ Have strong attention to detail and time management skills

✓ Stay organised in a busy environment

✓ Work well as part of a team

Experience in customer service, sales, hospitality, weddings or events would be beneficial. Familiarity with CRM systems, hotel booking systems or contract administration would also help.

Why Work with Gretna Green?

✓ A structured five-day working week between 9am and 5pm

✓ Performance-linked bonus or commission

✓ A supportive, experienced Weddings Team

✓ Opportunities to develop your sales and relationship-building skills

✓ A role helping couples shape one of life’s most memorable days

✓ Work within one of Scotland’s most iconic wedding destinations

Ready to BE PART OF OUR TEAM?

Help turn wedding plans into something special.

If you enjoy supporting customers, spotting sales opportunities and making sure every detail is covered, we’d love to hear from you.