Housekeeping Team Leader

ABOUT THE ROLE

Exceptional guest experiences start with the details.

We’re looking for an experienced housekeeper ready to take the next step as a Housekeeping Team Leader.

Working alongside our Housekeeping Managers, you’ll support the team and help keep bedrooms and public areas beautifully presented.

This is a hands-on role where you’ll coordinate daily priorities, check standards and work alongside colleagues to make sure rooms are ready for our guests.

Main Responsibilities

✓ Leading by example and working alongside the housekeeping team

✓ Supporting daily briefings and allocating work

✓ Checking standards across bedrooms, public and back-of-house areas

✓ Guiding, supporting and training colleagues and new starters

✓ Making sure rooms are ready for guests on time

✓ Handling routine guest requests and escalating concerns appropriately

✓ Working with Reception and Maintenance on room priorities and repairs

✓ Supporting room status updates, lost property and stock checks

✓ Helping manage linen and cleaning supplies

✓ Promoting safe use of cleaning products, equipment and PPE

What we’re looking for

You’ll have previous housekeeping experience and a good understanding of hotel cleaning and presentation standards.

Most importantly, you’ll:

✓ Have excellent attention to detail

✓ Take pride in maintaining high standards

✓ Communicate clearly and stay organised

✓ Feel confident using basic IT and digital systems

✓ Prioritise effectively in a busy hotel environment

✓ Bring a reliable, proactive and guest-focused approach

✓ Enjoy guiding and supporting others

You’ll need to carry out the physical tasks involved in hands-on housekeeping. Reasonable adjustments will be considered where appropriate.

Why Work with Gretna Green?

✓ Free meals during your shift

✓ Free on-site parking

✓ 3% pension contribution

✓ Day off for your birthday

✓ 25% staff discount

✓ A leadership role within one of Scotland’s most iconic hospitality destinations

✓ A varied and fast-paced operation

✓ Career development opportunities

Ready to BE PART OF OUR TEAM?

Your eye for detail can make all the difference.

If you take pride in exceptional standards, enjoy supporting others and are ready to develop your housekeeping career, we’d love to hear from you.