Support Worker - Durham SHAP

Emmaus North East supports people to progress after homelessness. Learn more about our charity, our team and how we support people across our region.

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Our vacancies/Support Worker-Durham SHAP

Support Worker - Durham SHAP

Join our team and make a difference – apply now for the Support Worker role at Emmaus North East.

CLOSING DATE: 31 December 2026 LOCATION: Emmaus North East SALARY: 28,000 TYPE: Fixed term - Full time WORK LOCATION: On Site

The Support Worker plays a crucial role in empowering companions to achieve their full potential, supporting independence, and supporting companion journeys back into independent living and volunteering or employment.

Working closely with the Service Manager and the support team, the Support Worker ensures companions receive structured, person-centred support through individual plans, daily interactions, and community involvement.

Key responsibilities include assisting residents with personal growth, identifying and addressing training or development needs, and providing support for emotional challenges or addictions by connecting them with relevant services. The role also involves maintaining accurate records, assessing referrals, conducting inductions, and contributing to a positive, cohesive community environment.

This position requires strong communication and administrative skills, the ability to build trusting relationships with residents, and a commitment to maintaining high standards of care and professionalism within the Emmaus North East ethos.

About the Single Homeless Accommodation Programme (SHAP)

Emmaus North East is proud to deliver the SHAP service, on behalf of Durham County Council (DCC). This innovative service responds to the pressing need for a holistic support model that provides a pathway of provision for individuals experiencing homelessness.

SHAP is designed to offer flexible, person-centred support alongside appropriate accommodation. Its ultimate goal is to guide individuals towards independent living. The service addresses gaps in existing provision, ensuring that those who might otherwise be left without suitable support can access the tailored assistance they need.

Application process

To apply please send your CV to our SHAP Team at: shap@emmausnortheast.org.uk.

If you would like an informal discussion about the role please email the above inbox.

Interview process

We will accept applications on a rolling basis, and interviews are planned for December 2026 at One Trinity Green, Eldon Street, South Shields, NE33 1SA. It is our intention to conduct an initial virtual interview prior to invites to full interview.

Read the full job description:

• Job pack PDF / 4.1mb