Sales Support Officer BENELUX

Sales Support Officer Benelux

Belgium, Kortrijk

Our mission 🚀

In 2016, our founders wanted to feed their dogs - named Edgard and Cooper - pet food they could feel good about. The kind of food that was as good for the planet as it was for their pets. But when they couldn't find this, they decided to make their own. Now, 10 years later, our pack has over 200 employees and we are beyond proud to be part of the B Corp movement.

Want to find out more about us? Click HERE

What type of breed are we looking for? 🐕

Love bringing order to a busy sales team and turning plans into action? As our Sales Support Officer Benelux, you’ll help our Sales and Field Sales teams across Belgium and the Netherlands stay organised, connected and ready to deliver. From supporting key account managers and retailers to keeping promotions on track, you’ll make sure the details are covered and nothing falls through the cracks.

You’ll work closely with Key Account Managers, Field Sales and Trade Marketing to keep information accurate, tools up to date and day-to-day operations running smoothly. Whether you’re coordinating customer activities, solving an operational hiccup or finding a smarter way to automate recurring tasks, your work will give our teams more time to focus on customers.

What is in your bowl? 🍵

• Field Sales reporting: Track KPIs, share performance updates and coordinate sales challenges.

• Be a go-to for KAMs and retailers: Handle retailer requests, prepare product and promotional materials, and keep customer actions on track.

• Bring promotions to life: Coordinate information, tools and timelines to help teams deliver agreed promotional plans.

• Keep the details right: Manage sales administration, help resolve order issues and keep commercial data accurate in CRM and GS1.

• Make work flow better: Support launches and e-commerce projects, keep shared tools up to date and simplify recurring processes.

• Turn data into useful insights: Pull together sales and promotional reports, maintain retailer overviews and flag gaps that need action.

What skills & tricks should you bring? 🤹

• 2–4 years’ experience in sales support, field sales or commercial coordination, ideally in FMCG or retail.

• Experience handling customer requests, sales administration and promotional follow-up.

• Confident with sales data, KPIs and Microsoft Office, especially Excel.

• Clear communicator who builds strong customer and team relationships.

• Organised, detail-focused and proactive, with a practical approach to juggling priorities.

• A keen eye for process improvements and execution gaps.

• A collaborative team player who enjoys working across departments.

• Fluent in English and either Dutch or French.

The Money Bits 🎁

At Edgard & Cooper, we want work to feel as good as a belly rub. That’s why we offer:

• Pay: See Pay Transparency below

• Benefits: Meal vouchers, eco vouchers, hospitalisation insurance, cafeteria plan, 32 holidays plus the option to take an extra month off (unpaid) to recharge.

• Pet-friendly culture: Everyday is bring-your-pet-to-work day and pet food for your furry friend.

• Be more dog: Life is too short for rubbish work environments so get ready for fun team activities and a paid volunteering day.

• Flexibility: Option to work from home, plus one month per year to work from wherever makes you happiest.

• Wellbeing and growth: Gym access at Cottonpark, plus access to the wellbeing program and learning opportunities.

Pay transparency

We believe in being open about pay from the start. Every role has a salary range based on what the role involves and the Belgian market.

For this full-time role, the gross monthly base salary range is €3.000 - €4.100.

Every role comes with a bonus scheme, because when we do well together, there’s more to celebrate.

Where you land within the range depends on the experience, skills and capabilities you bring to the role. We apply the same principles consistently across candidates and consider internal equity.

Hiring Process 🕵️‍♀️

• Intro call with Bieke, Senior Talent Acquisition Specialist — 25 minutes

• Competency-based interview with Country Manager — 45 minutes

• Case study with Country Manager, on-site — 90 minutes
  

Equal opportunities 🌈

We believe the strength of a Pack comes from its diversity. We strive to create an environment where every person feels valued and empowered. So no matter who you are, where you come from, what you believe in or what your dreams are, we welcome you and look forward to receiving your application. If your circumstances require any special arrangements at any stage of our interview process, please let us know.

Accessibility: Our HQ office and satellite sites are wheelchair accessible.