Operations Director

Operations Director
Join our team at Sagoss, an award-winning, product-led technology business at an exciting stage of growth. This high-impact opportunity suits a commercially minded operations leader who enjoys improving performance, developing people and delivering excellent customer outcomes.
If you’ve also worked in the following roles, we’d also like to hear from you: Director of Operations, Head of Operations, Senior Operations Manager, Head of Business Operations, Service Delivery Director, General Manager, Head of Service Delivery, Operations Lead
 
SALARY: Competitive + Benefits
LOCATION: Henley-on-Thames, Oxfordshire
JOB TYPE: Full-Time, Permanent
 
JOB OVERVIEW
Make a visible difference in a senior leadership role with the freedom to shape how a successful technology business delivers and grows.
Working directly with the CEO, the Operations Director will lead engineering, support, projects, procurement and customer delivery, bringing pace, clarity and accountability to operations.
The Operations Director will play a key part in winning and mobilising new business, strengthening margins and building trusted customer and supplier relationships.
For someone who combines strategic thinking with hands-on leadership, the Operations Director offers real variety, influence and the chance to shape an ambitious next chapter.
 
ABOUT US
Established in 2006, Sagoss Group is a growing, entrepreneurial group made up of three distinctive businesses: Sagoss, Accellerate and Healthium Clinics. Each business operates in a specialist market, creating a varied and commercially interesting environment where finance plays an important role in supporting growth, control and future scalability.
Sagoss is a UK technology business delivering intelligent parking and transport solutions through an integrated platform that combines software, ANPR, payment systems, customer portals and connected hardware.
Accellerate is a medical market-access consultancy that helps healthcare technologies and products move successfully through market-access strategy, regulatory compliance, health economics and related commercial support.
Healthium Clinics is a private, CQC-registered medical and aesthetic clinic in Henley-on-Thames, offering private healthcare, wellness, skin and non-surgical services in a discreet, patient-focused setting.
 
DUTIES
Your duties as the Operations Director include:

Leadership and Strategy: Lead, motivate and develop field operations and business services teams, turning business strategy into clear operational plans, priorities and measurable targets
Engineering and Service Delivery: Oversee field engineering, installations, workshop and first-line support, driving safe, timely and high-quality delivery
Performance and Improvement: Strengthen SLA performance, response times, engineer utilisation, dashboards and reporting, using Power BI, AI and new tools to improve efficiency and automation
Supply Chain and Procurement: Own procurement strategy, supplier selection, negotiation, contracts, stock, spares and logistics to secure value, quality and continuity of supply
Customer Experience: Lead technical and support desks, act as a senior escalation point and use service data, feedback and account reviews to improve performance
Bids, Tenders and Growth: Partner with Sales & Bids on opportunity qualification, technical and pricing input, tender responses, presentations and contract mobilisation
Compliance and Quality: Maintain ISO-based management systems and accreditations, supporting audits and compliance with health and safety, CDM, UK GDPR, cyber security and contractual obligations
Projects and Mobilisation: Lead large, complex multi-site projects and contract mobilisations, establishing clear governance, risk management and reporting
Commercial Performance: Own the operational budget and contribute to forecasting, pricing, margin management and profitability improvement
Relationships and Growth: Build strong relationships with customers, partners, suppliers and subcontractors to support service quality, renewals and profitable growth

CANDIDATE REQUIREMENTS
ESSENTIAL

Senior operations leadership experience in an engineering, technology or field-service business
Proven track record across engineering delivery, supply chain and procurement, customer support and bids or tenders
Strong business acumen, including budgets, P&L, pricing and commercial decision-making
Demonstrable experience managing large, complex projects and contract mobilisations
Sound working knowledge of compliance, health and safety and ISO-based management systems
Excellent communication and presentation skills, with the ability to engage boards, customers and evaluation panels
Degree or equivalent experience in engineering, operations or business management
Full UK driving licence

DESIRABLE

Project management qualification such as Agile, PRINCE2, APM or PMP
Health and safety qualification such as NEBOSH or IOSH Managing Safely and/or a procurement qualification such as CIPS
Experience in parking, transport or smart-infrastructure sectors
Experience bidding for public sector contracts and frameworks, including local authorities and the NHS
Experience scaling operations in an SME or fast-growing business, or leading change and transformation

BENEFITS
Joining Sagoss means becoming part of an established, award-winning technology business that is continuing to grow and innovate. We invest in structured onboarding, practical training and ongoing development, giving employees the opportunity to build their expertise, take ownership of their work and progress within the company. Our team works collaboratively across technology, operations, customer service and field engineering to deliver solutions used by public and private-sector organisations.
Benefits include private medical insurance and birthday leave. Competitive salary, reviewed in line with performance and business needs
 
NO AGENCIES PLEASE
 
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
JOB REF: AWDO-P15372
This job is being advertised by AWD online on behalf of Sagoss Group
AWD-IN-SPJ