Customer Loyalty Advisor

Ready for a new challenge? Be the reason our customers stay with Zest!

We are looking for a motivated and target driven colleague to join our Growth & Loyalty department where you will be supporting the retentions team.

This is a fantastic opportunity to showcase your skillset, gain valuable business experience and develop a deeper understanding of the wider customer journey.

We can offer you:

💰 Competitive salary of £26,750, OTE £36,000 - £42,000

✈️ 22 days holiday (rising to 27 with tenure) + bank holidays off

🕒 Hours 9am to 5pm, Monday to Friday

💵 Wages paid weekly, so every Friday is payday!

🏖️ Modern offices in Bournemouth, spend your breaks at the beach

🍕 Onsite chef and subsidised meals

🙌 Regular social events to connect with your peers

📚 Comprehensive training and coaching

🚀Continuous learning and development opportunities to advance your career

👩‍💼 Health cash plan, virtual GP, counselling and wellbeing support

Main responsibilities:

• Communicating over the phone with new or existing customers to prevent loss of business through cancellation requests

• Using negotiation and influencing skills to discuss the features and benefits of the cover and reinstate customer plans

• Professionally handling calls to ensure a high standard, taking ownership of customer queries to ensure they are dealt with professionally

• Identifying upsell opportunities and proactively promoting these where relevant

• Advise, recommend, and sell other products to meet the customers’ needs

• Providing guidance to customers regarding queries and complaints, whilst demonstrating the ability to quickly understand each customer's needs

What we are looking for:

• Retentions, complaints, or sales experience preferred

• An excellent telephone manner

• Proven track record of achieving targets

• Professional and self-motivated

• Team player with the ability to use own initiative

Click apply now to submit your interest and join the Zest place to work!

Closing date: Tuesday 24/11/2026

Job role: Full time, office based