Lead Infrastructure Engineer

Lead Infrastructure Engineer

We're looking for a Lead Infrastructure Engineer to act as our senior technical escalation point across infrastructure, cloud and IT support. Someone who can lead projects, mentor our junior engineer, and help shape how we use technology (including AI) as we grow. This is a hands-on role with influence: you'll have the space to bring in new tools and approaches, backed by a Founder-led team that’s moving fast!

About Zest Plan

We’re specialists in home appliance care with 20 years of experience and a community of 40,000 UK-based customers. We build customer trust and give value through expert advice and appliance maintenance services, repairs and replacements.

• Act as a senior escalation point for complex infrastructure, cloud, networking, security and end-user support issues.

• Lead infrastructure and IT projects across Microsoft 365, Azure, Windows Server, virtualisation, networking and security.

• Support and improve our hybrid infrastructure, including on-premise and cloud environments.

• Mentor and guide our junior engineer, sharing knowledge and helping develop technical capability across the IT team.

• Maintain clear technical documentation, processes and standards.

• Identify opportunities to automate processes, improve resilience and introduce new technologies.

• Advise on secure, practical use of AI and emerging tools within the business.

• At least five years’ experience in 2nd/3rd line IT support, infrastructure engineering or a similar senior technical role.

• Strong Microsoft technology experience, including Windows Server, Microsoft 365 administration, Entra ID, Azure, Intune, Exchange Online, SharePoint, Teams and OneDrive.

• Good understanding of Active Directory, DNS, DHCP, Group Policy, conditional access, MFA, RBAC and related identity controls.

• Experience with virtualisation technologies such as VMware vSphere or Hyper-V.

• Solid networking knowledge across LAN, WAN, VLAN, VPN, TCP/IP, routing, wireless and managed firewalls.

• Strong security awareness, including backup and restore, endpoint protection, patching, incident response, data protection and GDPR.

• Excellent troubleshooting, communication and stakeholder management skills.

• A proactive, customer-focused approach and the ability to manage competing priorities.

• Join a friendly, supportive and diverse Technology team.

• Work in an environment where Tech support is valued and approached positively.

• Contribute to big, meaningful projects, including cloud migration, automation and technology improvement work.

• Have the space and scope to introduce new tools and approaches.

• Receive mentoring and support from Platform and Data Architecture specialists.

• Play a key role in a growing, Founder-led business with ambitious plans.

If you’re an experienced infrastructure engineer who enjoys solving problems, improving systems and helping others grow, we’d love to hear from you. Join our team and the Zest place to work!