Head of Success (🧑‍🌾, 🤝, 🌍)

Location: Helsinki or London (Hybrid possible)

Reports to: Cofounder & CEO

Type: Full-time

About Valpas

Valpas sets a new globally-recognised standard, certifying hotels in real time as bed bug-safe – meeting the #1 guest concern in hospitality today across 80+ destinations and 30,000+ rooms, from Anantara to Marriott.

Bed bug safety is a trust and booking-confidence attribute travellers already act on. Valpas is turning that attribute into the standard: verified in real time and recognised where booking decisions are made – OTAs, AI booking tools, and corporate procurement.

We're 15 people strong and growing 2x YoY. You'll join a deeply committed, international team backed by world-class partners and investors.

Why this role matters

We've built a new hospitality standard. Now we need to make sure every hotel – from top boutique hotels to global brands – gets the full value of joining it.

The attribute is finding its place as a standard across the global travel and hospitality ecosystem. As Head of Success, you'll make sure members unlock its value across their properties and all the individual platforms they use – including the ones we're not in yet – and turn each new unlock into growth for the whole network.

Success is our strongest growth engine. Our members love the attribute and certification, and it shows: a +96% renewal rate. Your mission is to protect that number while the network doubles – and to push it even higher, turning every thriving member into referrals, advocacy, and stories the whole industry hears.

There is a proven success playbook. But as the value of Valpas across the ecosystem keeps increasing, you'll co-create the next chapter and keep writing it with the support of our founder-CEO.

What you'll do

• Lead the Success function to drive renewals, satisfaction, and referral growth across our portfolio
• Partner closely with flagship accounts to unlock maximum value from their Valpas certification
• Help members surface their attribute and certification across the platforms they use – OTAs, corporate channels, AI booking tools – and turn each new unlock into network-wide growth
• Drive growth through an engaged member community, with member events across our destinations as a key engine of both growth and the success function
• Work hand-in-hand with Sales to turn member success into portfolio and group-level expansion – you ensure the value and advocacy, Sales leads the enterprise deal
• Represent Valpas at industry events and conferences globally – sharing member success stories and best practices
• Bring back insights from the field to sharpen product, marketing, and the growth playbook