Fulfilment Operations Associate

Watch orders actually deliver: routing, quality, drops and refills across six platforms and every service we sell.

Every order we take is routed to a fulfilment service by a numeric id. If an id is wrong, orders quietly deliver the wrong thing — that has happened, and catching it is this job.

You own the boring, decisive middle of the business: is the order running, is it running at the right pace, did it hold, and if it dropped, did the refill go out before the customer noticed.

Hours: Full-time, with some weekend on-call on rotation.

This role is 100% remote.

What you will do

• Monitor orders in flight and investigate anything that stalls, under-delivers or drops.
• Maintain the mapping between what we sell and how it is fulfilled, and verify it after every change.
• Run refills against the 30-day guarantee, and keep a record of what needed one and why.
• Track supplier quality over time and flag when a service degrades, with evidence rather than a hunch.
• Work with support on the tickets that need an operational answer.

What we are looking for

• You are precise with numbers and notice when one looks wrong.
• Comfortable in spreadsheets and in admin dashboards; able to reconcile two sources that disagree.
• Experience in an operations, fulfilment or marketplace-quality role.
• Clear written English and a habit of writing things down.

Nice to have

• You have worked with social media marketing panels or a similar supplier network.
• Basic SQL, or enough scripting to check a few thousand rows without doing it by hand.