IT Field Service Engineer – Technical Support

Job Title: IT Field Service Engineer / IT Engineer

Location: Ideally based in Washington DC or Virginia, supporting clients across the US.  (Candidates should ideally be within 1 hour of a major airport with good domestic flight access)

Job Type: Permanent / Full-time

Salary / Package: $80,000 – $100,000 + Overtime + Bonus +401K + Healthcare

Working setup: Regional Field Support / IT Engineer role, up to 90% travel to client sites across the US.

Industry Sector: MedTech, Information Technology, Computer Networking, Medical Devices.

* Full expense framework; i.e. overtime payments, travel/fuel and per diem / food allowance. *

* This is a Field position will require up to 90% travel. Scheduled non-travel time will be incorporated *

Introduction:

Talent-Relay has partnered with an innovative leader within the Healthcare and Med-Tech Space onboard a proactive IT Field Service Engineer, to support Network, Software & Hardware technology for their client base across the United States.

As an IT Field Engineer, you will be responsible for delivering top-tier service in PC (Windows), software, network, and hardware troubleshooting. The role involves extensive travel to medical centres and hospitals throughout the United States.  

Midweek overnight stays will be likely, and some weekend work during busy periods. Excellent overtime rates for this role.

Key Responsibilities:

• Install, support, and maintain their product range.
• Conduct site surveys and provide on-site/reactive support.
• Provide scheduled maintenance and upgrade assistance, available both remotely and on-site.
• Carry out installations in accordance with company procedures.
• Collaborate with customers and installers.
• Supporting customer installations in Medical facilities across the US.
  
  

Required Qualifications, Skills and Experience:

• Prior experience as a Technically qualified IT Field Engineering / IT Service Engineer
• Strong hardware diagnostic skills, including PC hardware (replacing PC components)
• Proficiency in Windows 10 – 11, Windows Server + MS SQL,
• Registry editing; TCP IP Networking; Windows Updates; Com Ports; Firewalls; OS Upgrades using Windows Images.
• Solid customer service experience & “Can Do / results oriented attitude
• Ability to work independently and in cross-functional team.
• Experience of Installing Desktops / Desktop imaging
• Previous experience with Installation, troubleshooting & resolving hardware issues
• Experience of Storage – RAID / NAS
• Understanding of Routers & Switches
  
  

Nice to Have:

• A+ and Microsoft certifications a plus
• SQL knowledge is preferred
• Medical Devices, ideally Medical Imaging or Radiotherapy
• OSI Models