Enterprise Mobility Engineer – Mexico City, Mexico – Contract

Job Title:  Enterprise Mobility Engineer / Mobility & Telecom Operations Engineer

Location: Mexico City, Mexico

Job Type: Contract

Length: 12 Month contract

Salary / Day Rate: Competitive day rate – dependent on experience

Working setup: Onsite with some remote working options

Language:  English & Spanish

Industry Sector: Energy / Technology / Enterprise IT

**Candidates must have the right to work as a contractor in Mexico**

Introduction:

We are looking for an experienced **Enterprise Mobility Engineer** to support the day-to-day operation and lifecycle management of enterprise mobile devices and telecom services
You will manage device and SIM provisioning, ServiceNow requests and incidents, L2/L3 escalations, telecom providers, asset records and service reporting. This is an operational role suited to someone with strong Enterprise Mobility, ServiceNow, ITSM and telecom experience

Key Responsibilities:

• Manage end-to-end mobile device and service lifecycle, including provisioning, deprovisioning, refreshes, SIM activations and service-plan changes.
• Manage and coordinate L2/L3 incidents involving mobile devices, applications and connectivity.
• Work with telecom carriers, suppliers and managed service providers to resolve service and hardware issues.
• Maintain accurate ServiceNow CMDB and asset records, including audits and data quality checks.
• Provide technical guidance to L1 support teams and manage complex or VIP mobility requests.
• Produce Excel reports, KPI analysis and telecom usage/expense reporting.
• Maintain technical documentation, processes and knowledge-base content.
  

Required Qualifications, Skills and Experience:

• 7+ years’ experience in Enterprise Mobility, telecom operations, IT operations or a similar environment.
• Strong experience managing enterprise mobile devices and telecom services.
• Hands-on ServiceNow experience, including incidents, service requests, CMDB and asset management.
• Experience with Mobile device provisioning, SIM management, connectivity and service plans.
• Proven experience managing L2/L3 escalations and working with telecom carriers/vendors.
• Strong knowledge of IT Service Management / ITIL processes.
• Advanced Microsoft Excel skills, including pivot tables and data lookups.
• Excellent written and verbal English communication skills (C1+).
• Strong organisation, attention to detail and ability to manage multiple priorities
  

Desirable Skills and Experience:

• Experience with Mobile Device Management (MDM) platforms.
• Telecom expense management and cost analysis experience.
• Experience working with outsourced IT providers or managed service providers.
• Experience supporting large-scale device refresh or mobility transformation programmes.
• Degree in Computer Science, STEM or equivalent professional experience.