Support Engineer

Support Engineer

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Description

Introduction:
We are looking for a Support Engineer with 5 years of experience in systems running Red Hat or another type of linux operating system. The candidate must be knowledgeable to troubleshoot application, network and OS related issues on linux servers. The position involves interfacing with our customers’ engineering teams and working closely with them in resolving day to day operational issues. The candidate should also have knowledge of SIP and networking to troubleshoot day to day issues on production platforms.
Job Description:
– Troubleshoot day to day issues reported on production platforms.
– Apply fixes/updates on production platforms.
– Write MOPs (Method of Procedure) for making changes to production platforms.
– Attend periodic meetings with customer engineering teams to discuss open issues.
– Discuss technical requirements or change requests with customer engineering teams.
– Report bugs uncovered on production platform to development teams.
– Gather logs/traces as needed on production platforms and analyze them for our dev team.
– Attend Maintenance Windows to upgrade/patch production platforms.
Required Skills:
– Strong knowledge of Linux.
– Strong knowledge of Networking.
– Strong knowledge of SIP.
– Should be able to analyze wireshark traces.
– Should be comfortable with gathering and anlyzing logs and traces from linux CLI.
– Strong communication skills.
– Using office products.
Good to have Skills:
– Linux scripting.
– Basic understanding of PHP code.
– Basic understanding of Diameter protocol.
– Vmware vSphere understanding.
– Basic understanding of Cisco iOS.

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