IT Infrastructure Engineers x 2

Listings

An organisation operating within a secure, highly regulated environment is looking to add a couple of IT/Network Engineers to its infrastructure team.

This role focuses on the day-to-day running, maintenance, and support of core systems across a complex technical estate. It suits someone who enjoys structured environments, working to defined processes, and being part of a team responsible for keeping critical systems stable and secure.

You’ll be working in a fast-paced setting where reliability, consistency, and attention to detail are key.

The Role

You’ll play a key part in maintaining system health, resolving issues, and ensuring services run smoothly. The work is largely BAU-focused, with an emphasis on monitoring, troubleshooting, patching, and controlled change.

You’ll follow established procedures and escalation paths, while also contributing to improving how things are done over time.

Key Responsibilities

• Monitor and maintain the performance, availability, and health of systems
• Carry out routine maintenance including patching, updates, and system checks
• Identify and resolve issues before they impact service where possible
• Investigate and troubleshoot incidents across infrastructure and platforms
• Escalate more complex issues where required
• Raise and implement changes in line with structured change processes
• Apply security updates, patches, and remediation activities across systems
• Ensure all work is properly documented and tracked through ITSM tools
• Contribute to improving operational processes and reducing repeat issues
• Work within defined security, compliance, and governance frameworks

Background & Experience

• Experience in an operations, infrastructure support, or service desk role
• Ideally from a managed service or service provider environment, or similar structured setting

Hands-on experience across:

• Windows and/or Linux environments
• Networking and firewalls
• Virtualisation platforms
• Cloud services
• Device management (MDM)
• Familiarity with ITIL-aligned processes (incident, change, problem management)
• Comfortable following structured processes and working within defined standards
• Strong troubleshooting skills with a methodical approach to problem-solving

Working Environment

This role sits within a secure and process-driven environment where adherence to standards and procedures is essential. The systems supported are critical, so attention to detail and disciplined execution are key.

The role is primarily based on-site in Hereford, with some flexibility for hybrid working where appropriate.

Additional Requirements

• Eligibility to work in the UK
• Full UK driving licence
• Willingness and ability to undergo high-level security clearance as part of the role

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