About the role

Command Center Specialist

We are currently looking for a talented Command Center Specialist to join our Outsourcing Division, supporting one of our international clients.

You will join a small, well-balanced team providing first-class services to customers across Europe. If you are reliable, detail-focused, and a good communicator in English with great keyboard skills, we will be happy to hear from you.

Job offer information

Management of command center activities in 24/7 operation include:

- Monitoring of IT services

- 1st level support and troubleshooting assistance

- Incident tracking and escalation

- Communication with internal and external clients

- Communication with vendors and schema (VISA, MasterCard)

- Reports creation and other tasks required by daily business

- Working in 12hrs shifts

Personality assumptions and skills

- IT infrastructure overview and technical literacy

- Practical experience with IT monitoring services (helpful but not required)

- Highly professional communication skills (spoken, written)

- Strongly client and service delivery oriented

- Self organized, attention to details, ability to multi-task

- Works independently but also effectively as part of team

- English is a must

- Italian is advantage

Candidates with education suit the position:

Secondary with school-leaving examination

Follow-up/Higher Professional Education

University education (Bachelor's degree)

University education (Master's degree)

Educational Specialization:

Technical or Business

Language skills:

English - Upper intermediate (B2) and Slovak - Advanced (C1)

Other knowledge:

Microsoft Word - Skillful

Microsoft Excel - Skillful

Benefits

• Hybrid way of working ( 60%home office)

• Contribution to pension plan

• 3 paid sick leave days per year

• Benefits package – 275€ per year

• Multisport card

• Long term career development

• Hard & Soft skills trainings

Information about the company

We are currently one of the largest IT service providers in Central and Eastern Europe with offices in Slovakia, Czech Republic, Bulgaria, Romania, Turkey and Poland. We employ over 800 qualified and experienced specialists from our state of the art delivery centers and technical training facilities. We are strategic partners with leading technology companies including: Cisco, Microsoft, Oracle, Avaya, IBM and HP to name a few. Soitron is also one of the very few Cisco Master Unified Communications accredited companies in Europe. More about us at www.soitron.com.

Type of employment:
Full Time

Workplace:
Bratislava

Salary:
€1,600 - €1,700 gross/month + night/weekend/holiday surcharges.

Start of contract:
ASAP

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