IT Support

High Tech Company and Global Market LeaderThe Schiebel Group is a globally active high-tech electronics company and market leader in the field of unmanned helicopters (CAMCOPTER® S-100 and S-300). For us, it's not just about technology – it's about visions that take off!  We are consistently working on expanding our global IT infrastructure and security systems because a stable and efficient IT infrastructure is the key to our company's success. Therefore, we are looking for an experienced and committed individual in the field of IT support. Since we have locations in both Vienna 5 and Wiener Neustadt, your presence will regularly be required at both sites.Why IT Support is So ImportantThe IT support employee is the first point of contact for users with IT questions and technical problems. They ensure the smooth operation of IT workstations, assist users in utilizing IT systems, and contribute to the availability, security, and stability of the IT infrastructure. This allows everyone to focus on their actual tasks instead of dealing with IT issues.Your ResponsibilitiesUser SupportReceiving, processing, and documenting 1st- and 2nd-level support (remote and on-site)Analyzing and resolving hardware and software issuesAssisting users in utilizing IT systems and applicationsIntroducing new employees to the IT work environmentWorkplace and System MaintenanceInstalling, configuring, and maintaining PCs, notebooks, mobile devices, and peripheralsInstalling and updating operating systems and standard softwareSetting up and managing user accounts and standard permissionsManaging and documenting IT hardware and softwareOperations & MaintenanceSupporting the operation of the IT infrastructurePerforming regular maintenance and updatesMonitoring defined IT systems and reporting issuesAssisting with backup and recovery measuresInformation SecurityAdhering to IT security policiesSupporting the implementation of security measuresIdentifying and reporting security incidentsRaising user awareness of IT securityDocumentationDocumenting support cases and solutionsMaintaining IT documentation and knowledge baseCreating simple user guidesWhat You BringCompleted education in the IT field or a comparable qualificationInitial professional experience in IT support is an advantageVery good German and English skillsGood knowledge of Windows operating systemsExperience with Microsoft 365 and standard Office applicationsBasic knowledge of networks (TCP/IP, DNS, DHCP)Familiarity with Active Directory or similar user management systemsKnowledge of common IT security standards is an advantageDriver's license B is a must, and having your own car is an advantageWillingness to work in both Wiener Neustadt (ample parking available) and Vienna's 5th districtPersonal CompetenciesStrong service and customer orientationEnjoyment of proactive communicationAnalytical thinking and structured working styleIndependent and responsible working styleEnjoyment of continuous learning in your fieldTeamworkSelf-reliant workingReliabilityWhat Awaits YouA company where technological innovation is a top priorityA team that works collaboratively and shares knowledgeEmployee benefits such as health and sports programs, bike leasing, meal subsidies, fresh fruit and hot beverages, and employee eventsFlexible working hoursThe gross annual salary is based on the collective agreement for the metal industry and starts at 38,183.60 euros in usage group III. There is a willingness to pay more depending on your qualifications and experience. If you also believe that nothing works without professional IT support, then we have the right position for a dedicated individual who will elevate our IT support to a new level with expertise, patience, and service orientation!