Service Designer- £575 per Day (Inside IR35)

Service Designer / Discovery Lead | £575 per Day (Inside IR35)
Location: Remote within the UK, with occasional travel to London Rate: £575 per day (Inside IR35) Contract: Initial 6-month engagement Clearance: BPSS Eligible Eligibility: Must be a UK National with a minimum of 5 years UK residency
The Opportunity
We’re looking for an experienced Service Designer / Discovery Lead to join a public sector transformation programme focused on exploring how Generative AI can improve the management and maintenance of policy and guidance content.
This Discovery will investigate how AI can be used to identify content requiring review, understand opportunities for improvement, and shape the direction of a future MVP and implementation phase.
You’ll work as part of a multidisciplinary team, helping to uncover user needs, define problem spaces, and identify opportunities to deliver measurable value through innovative digital solutions.
Key Responsibilities

Lead Discovery activities across complex service environments
Understand and map current (“as-is”) user journeys and service landscapes
Identify user needs, pain points and improvement opportunities
Conduct horizon scanning and research into emerging AI-enabled solutions
Perform gap analysis and service assessments
Develop service design artefacts, recommendations and future-state concepts
Facilitate workshops and stakeholder engagement sessions
Collaborate closely with delivery, product, policy and technical teams

Essential Skills & Experience

Proven experience working as a Service Designer on large-scale digital programmes
Strong knowledge of GDS Service Standard and Government Digital Service ways of working
Demonstrable experience applying User-Centred Design (UCD) principles and best practices
Experience leading or supporting Discovery phases
Strong stakeholder management and workshop facilitation skills
Experience with service mapping, journey mapping and service blueprinting
Ability to work effectively within multidisciplinary agile teams

Desirable Experience

Experience delivering AI, automation or innovation-related projects
Background within central government or wider public sector organisations
Experience working on policy-driven or operational services

Candidate Requirements

UK National
Minimum 5 years continuous UK residency
BPSS eligible
Able to travel to London when required

Apply
If you’re an experienced Service Designer with strong GDS, Discovery and User-Centred Design experience and are interested in helping shape the future use of Generative AI within a confidential public sector programme, we’d love to hear from you.

Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.