Senior User Researcher - BPSS Eligible

Senior User Researcher | 12 Month Contract | Up to £554 per Day | Inside IR35
Senior User Researcher – GDS | Central Government | BPSS Eligible
We’re supporting a major Central Government programme seeking an experienced Senior User Researcher to join a multidisciplinary digital team delivering critical public services. This is an excellent opportunity to influence the design and delivery of user-centred services that have a meaningful impact on citizens across the UK.
Role Details

Position: Senior User Researcher
Contract Length: 12 Months
Rate: Up to £554 per day
IR35 Status: Inside IR35
Location: Remote with occasional travel to London
Clearance: Must be eligible for BPSS
Sector: Central Government

Essential Experience

Proven experience working as a Senior User Researcher within agile, multidisciplinary teams.
Strong understanding of GDS standards, user-centred design principles and the Government Service Manual.
Extensive experience planning, conducting and analysing qualitative and quantitative user research.
Ability to select and apply appropriate research methodologies across different delivery phases.
Experience translating complex research findings into actionable insights and recommendations.
Skilled in presenting research outcomes to a range of stakeholders, including senior leadership.
Experience working closely with Service Designers, Interaction Designers, Content Designers, Product Managers and Delivery Managers.
Strong knowledge of accessibility, inclusive research practices and designing for diverse user needs.

Key Responsibilities

Lead user research activities across complex government digital services.
Plan and deliver research throughout discovery, alpha, beta and live phases.
Identify user needs, behaviours and pain points through evidence-based research.
Synthesize findings into clear insights to inform service and product decisions.
Champion user-centred design practices across multidisciplinary teams.
Support service assessments and ensure research aligns with GDS standards and best practice.
Mentor junior researchers and contribute to the wider research community.

Desirable Experience

Previous experience delivering within Central Government.
Experience supporting services through GDS Assessments.
Strong understanding of accessibility and inclusive design principles.
Experience within Healthcare, NHS or wider Health sector digital programmes would be highly desirable.
Experience researching complex, high-volume citizen-facing services.

What’s on Offer?
Up to £554 per day Inside IR3512-month contractPredominantly remote working with occasional London travelOpportunity to shape nationally significant public servicesCollaborative, multidisciplinary delivery environment
If you’re a Senior User Researcher with strong GDS experience, BPSS eligibility, and a passion for delivering evidence-led improvements to public services, we’d love to hear from you.
Apply now with your latest CV for immediate consideration.

Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.