Technical Support with English (Hybrid)

The hiring company is a leading global provider of water and hygiene solutions. With a presence in 130 countries across six continents and a team of over 16,500 professionals, the organization operates 70 manufacturing facilities worldwide. Recognized as a 2025 Best Managed Company Gold Standard honouree, the employer prides itself on delivering excellence and fostering a supportive, high-performing workplace.

✔ Work model: Hybrid
✔ Office location: Grozăvești, Bucharest
✔ Working hours: 09:00 – 18:00 (Monday to Friday)

Requirements

• Bachelor's degree.
• Previous experience in technical service.
• Fluent in English (spoken and written) - C1 level.
• Experience working with SAP and Salesforce.

Key Responsibilities

• Plan and dispatch emergency service requests through Salesforce Service Cloud.
• Manually schedule and coordinate same-day service activities.
• Mass-load equipment records into the system.
• Create service orders in SAP based on installation request forms or SmartStart tools.
• Plan and dispatch installation activities through Salesforce Service Cloud.
• Generate service orders in SAP based on scheduled maintenance matrices.
• Plan and dispatch preventive maintenance activities through Salesforce Service Cloud.
• Communicate with Technical Customer Service (TCS) business partners across different countries.
• Collaborate with local teams and field technicians to coordinate planning activities.
• Prepare service level reports and update customer portals with relevant service information.

Benefits

• Benefits platform: 950 RON/month
• Christmas and Easter bonuses: 500 RON each
• Holiday allowance: 50% of the gross monthly salary
• Annual performance bonus: up to two full monthly salaries
• Employee referral bonus
• Paid annual leave: 21 vacation days, plus your birthday off and one additional vacation day for each year of service
• Life insurance and private medical services
• On-site gym and relaxation area
• 70% employee discount on the company's products

Apply now!