Client Engagement Specialist

• annual bonus, based on performance (equal to a 13th month’s payment).
• cafeteria.
• 3 days of home office every week.
• private health insurance.
• work in an international environment.

Responsibilities

• manage high-priority accounts, lead regular debtor reviews with Sales and Account Management, and drive timely cash collection.

• serve as the primary point of contact for internal and external customer payment issues, owning disputes from logging to resolution.

• conduct account reconciliations, clear unapplied cash and credit memos, assist with bad debt identification, and maintain accurate customer master data.

• eliminate bottlenecks, build SOPs, and analyse root-cause trends to improve overall billing accuracy.

• contribute to finance technology projects, system upgrades, and automation initiatives from rollout through testing and stabilization.

• work closely with Finance, Sales, Billing, and Customer Success teams to resolve underlying payment blockers and protect revenue.

Requirements

• 3-5 years of experience in AR / OTC (collection, billing, cash application).
• university degree.
• fluent English language knowledge.
• advanced Excel knowledge.
• SAP/NetSuite experience is advantage.