Resident Engineer

Job Description

The Resident Engineer is a highly technical, customer-facing role providing post-sales technical support for Juniper Networks products and solutions deployed within a large-scale service provider environment.

Working closely with the customer’s engineering, architecture and operations teams, the Resident Engineer delivers proactive and reactive operational support, design guidance and best-practice recommendations to ensure network availability, scalability and stability.

Role Responsibilities

Troubleshoot complex hardware, software and network issues across pre-production and production IP/MPLS and SRv6 infrastructures.
Open, manage and track JTAC cases, providing root cause analysis, workarounds and permanent remediation.
Support critical incidents, outages and escalations, communicating clearly with engineering, operations and leadership teams.
Conduct network discovery workshops to understand existing architecture, implementation processes and requirements for new designs.
Deliver technology workshops covering technical issues, case updates, proposed solutions and implementation considerations.
Produce regular reports covering project progress, network health, outstanding issues and remediation activities.
Train customer design, implementation and support teams on configuring and operating Juniper products.
Develop and maintain network and equipment operating procedures, configuration standards, implementation plans and fault diagnosis procedures.
Create and review Standard Operating Procedures (SOPs) and Methods of Procedure (MOPs), identifying gaps that could cause network or service outages.
Assess network health and define best-practice policies for Juniper products deployed within the customer’s infrastructure.
Act as a subject matter expert on Juniper platforms, software and features, coordinating with the vendor on implementation challenges.
Collaborate with other resident engineers to share lessons learned and reduce risks associated with major upgrades and network changes.
Develop expertise across additional products within the Juniper portfolio.
Perform lab testing, Design Validation Testing (DVT), certification and integration of new hardware and major software releases before production deployment.
Maintain a release management database to support network stability and address vulnerabilities identified in third-party security reports.
Develop and maintain automation scripts and use AI tools to reduce manual operational work, improve consistency and accelerate troubleshooting and provisioning.
Track and triage Proactive Bug Notifications (PBNs) and Security Incident Response Team (SIRT) advisories, assess exposure to software defects and security vulnerabilities, document gaps and coordinate remediation or workarounds.

Required Background and Qualifications

At least five years of hands-on design, deployment and operational experience in large-scale service provider networks.
Experience supporting major network transformations, upgrades or expansions.
Strong JUNOS CLI experience.
Large-scale, hands-on experience with Juniper MX, QFX, EX, ACX and PTX platforms.
Strong understanding of service provider networking technologies, including:
TCP/IP and MPLS fundamentals.
OSPF, IS-IS and BGP.
MPLS-TE, RSVP, LDP, Segment Routing (SR) and SRv6.
IPv4 and IPv6.
BGP routing policies and peering.
L3VPN, VPLS and MVPN.
Ethernet switching and 802.1Q.
QoS and Class of Service.
EVPN.
Broadband services and Broadband Network Gateways (BNG).
Hands-on scripting experience with Python and Juniper PyEZ.
Hands-on experience with traffic steering and traffic engineering software, including Paragon/JRD.
Ability to design automation solutions that integrate with existing operational workflows.
Excellent communication skills during high-pressure outages and escalations.
Ability to present complex technical topics to engineering, operations and executive audiences.
Strong customer-facing skills and a collaborative, consultative approach.
Ability to translate business and technical requirements into practical, scalable network solutions.
Relevant technical certifications, including JNCIP, JNCIE, CCNP or CCIE.

Education and Experience

Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, another engineering discipline, Computer Science, or equivalent.
Typically 6–10 years of relevant experience.