Contract Coordinator

Job description:

Contract Coordinator

Location: Wigan Job Type: Full Time, Permanent

About the Role

We are looking for an organised and proactive Contract Coordinator to join our growing team. This is a fast-paced role supporting the delivery of maintenance services across a regional & national contracts.

As a Contract Coordinator, you will be responsible for planning and coordinating reactive maintenance works, scheduling engineers, liaising with clients and subcontractors, ensuring service level agreements (SLAs) are achieved, and providing excellent customer service throughout the lifecycle of every work order.

The successful candidate will play a vital role in ensuring our engineers are utilised efficiently, jobs are completed on time, and our customers receive the highest level of service.

Key Responsibilities

Planning & Scheduling

Allocate and manage reactive maintenance work orders.
Schedule engineers and subcontractors efficiently.
Arrange out-of-hours works with customers and operatives.
Ensure all engineers have planned workloads and minimise travel time.
Monitor workloads and resource availability.
Liaise with operational managers to schedule planned maintenance works.

Contract Coordination

Act as the main point of contact for reactive maintenance works.
Ensure jobs are completed within contractual SLAs.
Update client and internal systems with accurate notes, ETAs and progress updates.
Monitor stalled, no-access and part-completed jobs to ensure timely resolution.
Manage supervisor attention jobs and coordinate resolutions.

Customer & Client Communication

Liaise with clients, retail sites and contract managers.
Provide regular updates on work progress.
Manage requests for uplift approvals where additional works are required.
Build positive working relationships with customers and stakeholders.

Administration & Reporting

Process and submit estimates and quotations.
Complete work order administration and job updates.
Review completed engineer reports and ensure all required information is present before invoicing.
Produce and maintain contract performance reports.
Monitor work-in-progress and ensure jobs progress through the system efficiently.

Skills & Experience

Essential

Previous experience in a Coordination, Scheduling, Planning or Helpdesk role.
Strong organisational and time management skills.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication skills, both written and verbal.
Good IT skills, including Microsoft Office.
Strong attention to detail.
Ability to work independently and as part of a team.

Desirable

Experience within facilities management, maintenance, construction or engineering sectors.
Experience coordinating engineers, subcontractors or field-based teams.
Knowledge of SLA-driven contracts.
Experience using CAFM or job management systems.

What We Offer

Basic salary of £26436.80 per year.
Bonus scheme bases on the company’s performance
Company pension scheme.
40 hour week Monday to Friday
Wellbeing App and store discounts
22 days leave plus 8 bank holidays
Ongoing training and development.
Supportive and friendly working environment.
Opportunity to develop within a growing business.
Varied and challenging role with significant responsibility.

Apply Today

If you are an organised and motivated individual with experience coordinating maintenance or operational activities and enjoy working in a fast-paced environment, we'd love to hear from you.

Apply now with your CV and become part of a team committed to delivering exceptional service to our customers.

Work Location: In person