IT Support Engineer

Mission

Provide technical support and solutions to end users across the Latin America region, ensuring optimal use of IT equipment and systems. Maintain connectivity, security, and compliance while resolving hardware, software, and telecommunications issues to enable business continuity and user productivity across all LATAM entities. Serve as the frontline and primary point of contact of technical support resource for users across Argentina, Uruguay and Paraguay hubs, coordinating with the Helpdesk Manager and Infrastructure Referent to deliver consistent, high-quality support aligned with Group IT standards and SLA requirements.

Key Accountabilities

Deliver first level support on site and remotely  for hardware, software, network, collaboration, and workplace technology issues and escalate unresolved issues appropriately while maintaining ownership until closure, through centralized ticketing platform.
Deploy, configure, upgrade, and maintain laptops, desktops, mobile devices, printers, and peripherals and manage hardware lifecycle activities including installation, replacement, asset tracking, and decommissioning.
Maintain accurate IT asset inventory, track equipment lifecycle, and ensure compliant decommissioning of obsolete equipment.
Configure and manage user email accounts and network access permissions while ensuring security and policy compliance.
Monitor and maintain internet, telecommunications, and printing services while tracking invoices and managing consumables.
Research and evaluate new IT technologies and equipment to support infrastructure modernization and acquisition decisions.
Ensure the proper maintenance and upkeep of the organization’s data centers and communication rooms
Ensure accurate ticket documentation, knowledge sharing across the regional support community and maintain technical documentation, support procedures, configuration records, and knowledge base articles
Ensure timely resolution of incidents and service requests according to established SLAs.