Head of Aftersales & Service Centre

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M50 Business Park, Ballymount Avenue, Co. Dublin D12 YP1D

01-9601655

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Head of Aftersales & Service Centre

Kylemore Cars is Ireland’s leading independent used car retailer, with +800 cars in stock. As a result of ongoing business growth, we are currently seeking an experienced and forward-thinking person for the position of Head of Aftersales & Service Centre to join our leadership team. 

Reporting to the Chief Operating Officer and as part of the Senior Management Team, the Head of Aftersales & Service Centre will be responsible to lead, develop and elevate the Aftersales and Service Centre function in a cost controlled, effective and ethical manner.

Key responsibilities include:

• Set and deliver the Aftersales & Service Centre annual plan aligned to the Company highest quality standards and customer-first approach.  
• Drive operational excellence and effective performance in the Aftersales and Service Centre function, ensuring key KPIs including customer experience, productivity, warranty and commercial are closely managed and always met.
• Lead & motivate all teams within the Aftersales and Service Centre function to ensure maximum levels of engagement, efficiency and professional development.
• Own and develop our supply chain and key strategic partnerships to support the delivery of Aftersales and Service Centre function objectives.
• Own and maintain effective control environment which ensures ongoing performance consistency, cost control and compliance with all relevant requirements.
• Own and maintain accurate and timely performance measurement and reporting within the Aftersales and Service Centre function.
• Collaborate with other Senior Management Team colleagues to ensure ongoing alignment and delivery of common business goals.
• Establish and maintain effective communication with Chief Operating Officer, ensuring any significant shortfall in work capacity or performance issues are escalated in timely manner. 
• Proactive seek out and execute changes in the Aftersales and Service Centre function at every opportunity based a well-maintained knowledge of relevant industry best practices.

Required Skills & Experience:

• Proven senior leadership experience within automotive industry 
• Strong commercial acumen with a track record of delivering commercial related outcomes
• Deep understanding of Aftersales and Service Centre operations and standards
• Effective stakeholder and supply chain management
• Excellent interpersonal and communication skills with technical and non-technical colleagues

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01-9601655

Kylemore Cars
M50 Business Park,
Ballymount Avenue, Co. Dublin

Sales Opening Hours

Mon - Thu:	9:00am - 6:00pm
Fri:	9:00am - 5:00pm
Sat - Sun:	10:00am - 4:00pm

Service Centre Opening Hours

Mon - Fri:	8:30am - 5:00pm
Sat - Sun:	Closed

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