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IT Support Technician - 1st Line - Scunthorpe

HBP Systems · Scunthorpe, United Kingdom
Location
Scunthorpe, United Kingdom
Work mode
Hybrid
Type
Full-time
Seniority
Junior
Salary
£25,000–30,000 / year
Posted
3 Nov 2026

Verified open 3 Nov 2026 · Source: Company careers page

Apply on company site

About the role

Sales & Enquiries: 01482 423910 info@thehbpgroup.co.uk

Support: 01724 400300 Customer Support

IT Support Technician - 1st Line - Scunthorpe

The HBP Group

Quick view about this role

  • Full Time
  • Scunthorpe
  • £25,000 to £30,000

Apply Now

We’re looking for a motivated 1st Line IT Support Technician to join our growing support team at The HBP Group.

This is a fantastic opportunity for someone who enjoys helping people, solving problems and learning new technologies. You’ll be part of a friendly, fast paced service desk team supporting hundreds of businesses across the UK.

You’ll be the first point of contact for customers, helping resolve IT issues, logging tickets and troubleshooting across Microsoft environments, desktops, networking and business applications. When issues require deeper investigation, you’ll work closely with our 2nd Line engineers to ensure customers receive a fast and effective resolution.

If you’re looking to build your technical skills, gain exposure to modern technologies and grow your career in IT, this is a great place to start.

What You'll Be Doing

  • Acting as the first point of contact for IT support requests via phone, email and ticketing systems
  • Logging, categorising, and prioritising support tickets accurately
  • Troubleshooting and resolving 1st line technical issues across customer environments
  • Escalating more complex issues to 2nd Line engineers with clear documentation
  • Ensuring support requests are handled within agreed SLAs and KPIs
  • Delivering a friendly, professional, and high quality customer support experience

Technical Knowledge You’ll Build On

You’ll bring a working knowledge of the following technologies, gained through previous IT support experience. We’ll support you in building on this foundation as you troubleshoot customer issues and develop your technical skills:

  • Microsoft 365 / Office 365, including Entra ID / Azure AD, Exchange, SharePoint and Teams
  • Windows desktop environments
  • Windows Server, including Active Directory, DNS, DHCP and file services
  • Networking technologies, including wired, wireless and firewall connectivity
  • Security technologies, including MFA, encryption, antivirus and endpoint protection

What We're Looking For

  • Around 1+ year experience in an IT support role
  • A genuine passion for IT and technology
  • Strong organisation and communication skills
  • A friendly, approachable, can-do attitude
  • The ability to troubleshoot problems quickly and efficiently
  • Good commercial awareness and understanding of customer impact

Desirable Experience

(Not essential but beneficial)

  • Experience using HaloPSA or similar service desk platforms
  • Exposure to Remote Monitoring & Management (RMM) tools
  • Understanding of SLAs, KPIs and service desk processes
  • Experience working in a fast-paced MSP or support environment

Why Join The HBP Group?

  • Join a supportive and collaborative service desk team
  • Gain exposure to modern Microsoft technologies and customer environments
  • Excellent opportunity to develop your technical skills and grow your IT career

We’ve also got some great benefits, which we’re happy to discuss with you during the recruitment process.

Additional Information

A full job description is available on request and will be provided to shortlisted candidates.

Apply Now

If you're looking to develop your IT career in a supportive MSP environment, this could be a fantastic opportunity and we'd would love to hear from you.

Closing Date: 13th November 2026

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply Now

Why Work For Us?

If you’d like to know more about why you should work for The HBP Group then find out more by following the link below.

Find Out More

Supporting both your work and personal life

Employment with benefits

We know that having a fantastic work life isn’t all about bean bags and pool tables, so all of our benefits are designed to make a real difference.
We’ve put a lot of work into making The HBP Group an amazing place to work; part of that is our benefits package. Here’s just some of the things we offer to
our team. Don’t hold your breath to read all of these, because there’s a lot.

Hybrid Working

Our hybrid working offers the best of both worlds; the option to work from home but also time spent with your colleagues in one of our offices.

Flexible Working Hours

Our working week is just 35-hours and you have the option to choose the start and end time of your working day, around our office hours (8am – 5pm).

Head, Boobs and Balls

We offer free (and anonymous) mental health counselling and if you ever have concerns about your boobs or balls then we pay for a private consultation.

Wellness Days

Every quarter we hold a wellness events, providing support, guidance and help on a key topic that we believe contributes to a healthy and happy life.

Supporting Your Health

To support your health, and the additional costs of some healthcare, we provide everyone with the option of the Health Shield app.

28-Day Holiday Allowance

Our holiday allowance goes way beyond what most companies offer. You get 28 days, plus bank holidays – that’s at least 36 days off a year.

Annual Bonus

Without doubt Christmas is one of the most expensive times of the year. That’s why we offer a Christmas bonus scheme, paid to you in November.

All Stars Club

The All Stars Club is an annual reward which is voted for by every member of The HBP Group. Winners are treated to an all-inclusive break as recognition.

The 200 Club

To recognise over achievement in the BD team, we offer an all-inclusive break to any person who hits the relevant criteria over the course of the year.

Enhanced Maternity Leave

Motherhood is certainly no walk in the park, which is why it’s important to us that our mothers feel supported; and why offer enhanced maternity pay.

Enhanced Paternity Leave

To support the new dads, we offer an enhanced paternity package that provide 2 weeks’ full pay at the most special of times.

Enhanced Adoption Leave

We endeavour to ensure everyone is given support and encouragement before, during and on their return to work from adoption leave.

Leave to Say Goodbye

Sadly, some of you will lose loved ones during your time with us. So we offer 5 days’ ‘to say goodbye’ leave (and compassionate leave), on full pay.

Looking After Dependents

Most of you will have caring responsibilities, so we provide 2 days in a rolling 12-month period, paid at full pay to look after dependents.

Tailored Training Plans

To carry out your role there will be knowledge and skills you need to master. So, we provide every member of staff with a tailored training plans.

Personal Development Plans

To progress yours skills beyond your immediate job requirements, we’ll either fund specific courses to study inside or outside of work, if you’d like.

Yep, there’s more

No, seriously!

The HBP Group Staff Discount

To support both our staff and local businesses, we’ve built our own discount scheme with a combination of local businesses and our customers.

Free Food

Every day, we provide a meal to every member of our team who would like one completely free of charge – helping save over £1,700 a year!

Holiday Sell-Back Option

Whilst we like everyone to have a well-earned rest throughout the year, we do offer the option to sell up to 5 days of your annual leave.

Long-Service Awards

As recognition of long-service, we reward anyone that has worked for us for 5, 10, 15, 20, 25 or 30 years (and no doubt more in the future).

The HBP Group Wardrobe

To help everyone look sharp at the office we provide all of our staff with a selection of clothing from The HBP Group Wardrobe.

Bi-Annual Appreciation Parties

Twice a year, we feedback to everyone about our performance and have a good ol’ knees up. Great chance to catch-up with colleagues.

Themed Office Activities

We don’t need much of an excuse to host a barbecue when the sun comes out, but we also have mini celebrations throughout the year.

Staff Referral Scheme

If a person you recommend joins and passes their probation, you get 3,000 big ones added to your next payslip. That’s right, £3,000!

Pension Scheme

Our pension scheme provides those that are eligible with a pension, that has a matched contribution of up to 4% available from us too.

Environmental Policies

A robust ESG plan in place, focussing on 3 key areas: good health and wellbeing, decent work and economic growth and climate action.

Colourworks

We use a psychometric testing to help you, our managers and your colleagues adapt behaviours, to get the best out of each other.

Penny For Your Thoughts

Each year, we ask you to spend some time with one of our leadership team to provide your honest opinions about the business.

The HBP Group are an award-winning provider of Managed IT Services & ERP Software in UK with over 30 years' experience

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Scunthorpe Office

Enterprise House, Woodhouse Road, Scunthorpe, North Lincolnshire, DN16 1BD

Peterborough Office

12 The Metro Centre, Welbeck Way, Woodston, Peterborough, Cambridgeshire, PE2 7UH

Hull Office

Unit 4, Redcliff Road, Melton, Hull, East Yorkshire, HU14 3RS

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Trelew Suite 3, Ashurst Lodge, Lyndhurst Road, Ashurst, Hampshire, SO40 7AA

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Penstraze Business Centre, Truro, Cornwall, TR4 8PN

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