Telephone Assistant

Job Title: Telephone Assistant

Salary: £24,748.50

Location: Birmingham

We are a renowned multiservice law firm committed to access to justice. Our Lawyers specialise in criminal defence, family law, housing, civil liberties and human rights. We are a Legal 500 and Chambers UK recommended firm who are currently recruiting for an Administration Assistant to join our Birmingham Office.

This is a full-time position from Monday to Friday from 8:30am - 5:00pm. The successful candidates will be part of a dynamic and growing hub serving all our offices and they will be responsible providing exceptional service to our clients.

Requirements of the role:

• Take inbound calls and ensure all calls are answered promptly and to meet set KPIs

• Answer all inbound calls from prospective and existing clients in a professional manner

• Screen telephone calls, taking relevant and accurate messages

• Accurate data entry

• Liaise with other departments

• Report technical issues impacting service to the IT team

• Assist the wider support teams and carrying out general administrative duties when required

• This is an office-based role

Personal qualities required:

• Excellent oral and written communication skills

• Polite and professional telephone manner

• Ability to cope with tight deadlines, priorities tasks and work under pressure

• Proven experience in an administrative role

• Ability to learn quickly

• Excellent typing skills

• Excellent time management and organisational skills

• Able to work on own initiative and also part of a wider team

• Experience using the Microsoft Office Suite

• Experience in supervisory role desirable

We offer a positive and supportive working environment with a firm that prides themselves on promoting from within, exposure to industry specialists and a fantastic opportunity to develop a successful career with an award-winning law firm.

We are looking for individuals who are able to join the team ASAP.

This role starts at £24,748.50 per year