Receptionist & Administrator (Part-Time)

Job Title: Receptionist & AdministratorLocation: Canterbury OfficeSalary: £24,784.00 FTE (pro rata)Working Pattern3 days per week, to be agreed. 9:00am to 5:30pm (with a one-hour unpaid lunch break).Additional hours may be available to provide reception cover during periods of annual leave and other planned absences.About GT StewartGT Stewart Solicitors & Advocates is a Legal 500 and Chambers & Partners recognised law firm with offices across London, the South East and the Midlands. We are committed to providing exceptional legal services while delivering outstanding client care.We are looking for a friendly, organised and professional Receptionist & Administrator to join our Canterbury office on a part-time basis. This is an excellent opportunity for someone who enjoys working with people, takes pride in delivering exceptional customer service and thrives in a busy office environment.The RoleAs the first point of contact for clients and visitors, you will play a key role in creating a welcoming and professional experience. You will also support the firm's new enquiries process, ensuring prospective clients receive a prompt, courteous and efficient service.Working closely with colleagues across the office, you will help ensure the smooth day-to-day running of reception while supporting the firm's client onboarding process. Key ResponsibilitiesReception Welcome clients, visitors and contractors in a professional and friendly mannerMaintain a tidy, welcoming and well-presented reception areaAnswer, screen and transfer incoming telephone calls efficiently Respond to general enquiries and direct clients to the appropriate departmentManage incoming and outgoing post and deliveriesBook meeting rooms and prepare them for client meetings where requiredProvide refreshments for clients and visitors as appropriateCarry out general administrative tasks to support the officeNew EnquiriesHandle new client enquiries by telephone, email and in personObtain relevant information from prospective clients accurately and sensitivelyCarry out initial conflict checks and client onboarding administration in line with firm proceduresAllocate enquiries to the appropriate legal teamRecord enquiries accurately using the firm's case management systemDeliver a high standard of client care throughout the enquiry processFollow up enquiries where appropriate and maintain accurate recordsGeneral ResponsibilitiesWork collaboratively with colleagues across the firm to provide excellent administrative supportMaintain confidentiality and comply with GDPR, SRA requirements and firm policiesProvide reception cover during periods of annual leave and other planned absences where availableUndertake any other reasonable administrative duties appropriate to the rolePerson SpecificationEssentialPrevious experience in a receptionist, front-of-house or customer service roleExcellent communication and interpersonal skillsProfessional, approachable and confident mannerStrong organisational skills with excellent attention to detailGood IT skills, including Microsoft OfficeAbility to priorities workload and remain calm in a busy environmentA positive, flexible and reliable approach to workDesirablePrevious experience working within a legal or professional services environmentExperience handling new client enquiries or customer onboardingExperience using a case management systemWorking With UsAt GT Stewart, we value our people and are committed to supporting their development and wellbeing. We offer:Competitive salaryPension schemeOptional Benenden HealthcareOngoing training and development opportunities Modern IT systems and a supportive working environemnt23 days' annual leave plus bank holiday (pro rata), increasing with length of serviceBirthday leave in addition to annual leaveBi-annual staff events and additional employee benefits How to ApplyPlease send your CV and a covering letter outlining your suitability for the role to: recruitment@gtstewart.co.uk