Second Line IT Engineer

Role: Second Line IT EngineerSalary: £28,000 - £32,000 per annum, dependent on ExperienceLocation: St Albans (with travel to other GT Stewart offices as required)Gt Stewart Solicitors is seeking a proactive and technically skilled Second Line IT Engineer to join our growing IT team. The successful candidate will prove high-quality second-line technical support across the firm, resolving more complex IT issues, maintaining infrastructure, and supporting the delivery of IT projects.Working closely with the Head of IT, you will help ensure our systems remain secure, reliable and efficient, enabling our staff to provide an exceptional service to clients.Key ResponsibilitiesSecond line technical supportAct as the escalation point for technical issues that cannot be resolved by first-line supportDiagnose and resolve hardware, software, operating system and application issuesTroubleshoot networking, printer, telephony and remote access problemsSupport Microsoft Windows desktop environments and Microsoft 365 applicationsInstall, configure and maintain desktops, laptops, mobile devices and peripheralsMaintain accurate documentation within the IT service desk systemInfrastructure & Systems SupportAssist with the administration and maintenance of the firms' servers, network and cloud infrastructureSupport Active Directory and Microsoft Entra ID user administrationAssist with Microsoft 365 administration, including Exchange Online, Teams, SharePoint and OneDriveSupport software deployments, operating system upgrades and routine maintenanceAssist with backup solutions, disaster recovery processes and business continuity planningSupport Mobile Device Management (MDM) and endpoint management solutionsSecurity & ComplianceApply security updates and software patchesAssist in monitoring security alerts and responding to incidentsEnsure IT systems operate in accordance with firm policies, GDPR and Cyber Essentials requirementsPromote good cyber security practices throughout the firmProjectsSupport infrastructure improvements and IT projectsAssist with office moves, hardware refreshes and technology rolloutsWork with third-party suppliers to resolve technical issuesCustomer ServiceDeliver professional and friendly support to colleagues across the businessKeep users updated throughout the lifecycle of support requestsProduce technical documentation and user guides where appropriateProvide occasional user training on new systems and technologiesContinuous ImprovementIdentify recurring issues and recommend permanent solutionsContribute to improving IT processes and documentationKeep technical knowledge current through continuous professional developmentPerson SpecificationEssentialPrevious experience providing second-line IT supportStrong knowledge of Windows 10/11 and MicrosfotExperience supporting Active Directory, Microsoft Entra ID, Exchange Online and Teams.Good understanding of networking fundamentals (TCP/IP, DNS and VPN)Experience supporting desktops, laptops, printers and mobile devicesExcellent troubleshooting and problem-solving skillsStrong communication and customer service skillsAbility to manage competing priorities effectivelyFull UK driving license and willingness to travel to other GT Stewart offices when required.DesirableExperience within a legal or professional services environemntKnowledge of Microsoft Intune and endpoint managementExperience supporting Hyper-V or VMwareKnowledge of backup and disaster recovery technologiesIT certifications such as Microsoft, CompTIA or ITILReporting LineReporting to the Head of ITWorking With UsThe salary for this position is dependent on experience.We will offer ongoing training and support to develop your career as part of a strong and growing multi-office team.Our offices are friendly, working entirely paperless with recent significant investment in modern IT to enable you to work proficiently.We offer a great package of annual leave to ensure you get enough time away from work. Our annual leave for this role provides 23 days (plus bank holidays / Christmas and New Year).We review annual leave and increase with service.Employee BenefitsCompetitive base salary.Pension Scheme with employer contribution.Additional Birthday Leave.Electric Vehicle Scheme.Optional Benenden Health Care.Administrative support.Firm laptop.Ongoing training and development.Supportive supervision from mentors.Annual appraisals and salary reviews.Bi-annual parties for Summer and Christmas.Additional perks and benefits.Competitive training packages.We have a dedicated in-bound telephony team to take calls and messages for our fee earners. Lawyers also have the benefit of dictation and support staff to assist in easing the pressure and enabling efficient working.We are a multi-office, multi-service Legal 500 and Chambers & Partners firm recognised for excellence in a variety of legal fields.Please send your CV and a cover letter to our dedicated HR team via email on: recruitment@gtstewart.co.uk.