Junior Customer Operations Specialist with Catalan (m/f)

For our Client, an international company with a strong market presence, recognized for its high standards and modern approach to business services, we are looking for motivated and detail-oriented individual to join their team in Kraków. The company offers a dynamic work environment, real opportunities for growth, and a supportive, collaborative culture.

Responsibilities

• supporting customers throughout the entire service journey, from initial inquiries to post-purchase support,
• understanding customer needs and recommending the most suitable products, services and available options,
• assisting customers with orders, bookings, changes and other service-related requests,
• guiding customers through the company’s digital platform and self-service solutions,
• handling customer inquiries, feedback and requests via phone, email and digital channels, supporting customers across international markets.

Requirements

• very good command of English, Catalan and Spanish (minimum B2 level),
• strong interpersonal and communication skills,
• genuine enthusiasm for delivering exceptional customer experiences,
• open-minded attitude and motivation to grow within an international environment.