I.T. Support Analyst

I.T. Support Analyst

Our amazing team cannot provide exceptional service to our customers and keep innovating our products if our own tech isn’t top-notch. So we want a brilliant I.T. Support Analyst who will deliver an outstanding experience for our team. Every day.

Who you are:

• Someone who wants to use their skills to make life easier for everyone 
• A professional who can bring creative and new ways of doing things to the table
• A person that has patience with the less tech-savvy of us

What you’ll be doing:

• Be the first point of contact for our team, helping them to stay connected, productive and happy
• Troubleshoot hardware, software and network issues with confidence and care
• Log, track and resolve incidents and requests for support, using the data and feedback to help improve our service
• Monitor and keep up to date all work devices.
  

What we are looking for

We believe brilliance takes many forms, and we know a diverse range of skills and experiences makes our team stronger.  So we don’t box people in with strict qualifications. But here is what could make you stand out:

• Previous experience of providing Tier 1 service in any sector
• Confidence to talk to in-house users directly to provide support rather than rely on email. 

Let’s Build Something That Matters

We’re not just offering a job—we’re offering the chance to change lives through innovation. If you are ready to make an impact and grow with us, we’d love to meet you. 

Email : clientbridgejobs@sue.solutions to request an application form. 

Type: Permanent contract, full time

Location: Office is based in Warrington. All team members are expected in the office 2 days a week. 

Industry: Tech for social impact / SAAS / Children’s Social Care