Customer Project Manager

Meet the Team 

Splunk Professional Services (PS) guides customers and partners across EMEA through their adoption journey, from initial discovery to the implementation of modern security and observability solutions. Our project management team focuses on driving smooth technical delivery, clear stakeholder communication, and successful business outcomes. We foster a collaborative, supportive environment with active mentorship to help you grow your project management career. 

Your Impact 

In this role, you will manage small to medium customer implementation projects of moderate complexity, working alongside experienced project managers and technical consultants: 

• Project Delivery & Coordination: Own the end-to-end coordination of assigned customer projects, aligning delivery teams to the agreed scope of work, timeline, and budget. 

• Customer & Stakeholder Engagement: Act as the primary day-to-day point of contact for customer project teams, conducting regular progress reviews and tracking milestones. 

• Tracking & Governance: Maintain accurate project documentation, status reports, and schedules using standard delivery tools, frameworks, and AI-assisted tracking. 

• Risk & Issue Management: Proactively identify project dependencies, flag scope changes, log risks and issues, and coordinate with technical leads to resolve blockers early. 

• Resource & Financial Awareness: Monitor resource scheduling and project hours to ensure efficient delivery against financial and milestone targets. 

• Continuous Improvement: Participate in delivery retrospectives and contribute to improving team templates, tracking models, and coordination workflows. 

Minimum Requirements 

• Experience: 3-7 years of experience in project coordination, project support, or assistant project management 

• Project Coordination Foundations: Demonstrated experience managing task schedules, meeting minutes, action items, and project documentation in a customer-facing or internal delivery setting. 

• Stakeholder Communication: Strong interpersonal and written communication skills with the ability to lead customer status meetings and build positive working relationships across technical and business teams. 

• Organization & Detail Orientation: Proven ability to manage multiple project streams, track deliverables methodically, and follow structured delivery governance. 

Preferred Requirements 

• Experience working in a software, IT services, cloud, or technical consulting environment. 

• High-level conceptual understanding of cybersecurity, observability, or IT infrastructure (familiarity with concepts rather than deep technical administration). 

• Multilingual skills: additional European languages welcome (Spanish, German, Italian etc.) 

• Experience with project management tools  

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.