Dealer Service Quality Specialist (Mystery Shopping)

About Us – BYD

Our mission is to build a zero-emission future that reconnects people with nature. We are looking for talented individuals who share this vision and want to make a positive impact as part of a diverse and dynamic team.

BYD is a leading, high-tech multinational company headquartered in Shenzhen, China. We operate across four major industries: electronics, automotive, new energy, and rail transit, employing more than 900,000 people worldwide. As a global pioneer in renewable energy solutions, BYD is committed to building a zero-emission ecosystem.

As a Dealer Service Quality Specialist, you will represent BYD in managing the European mystery shopping program independently, objectively, and in a compliant manner. You will oversee the end-to-end operations of third-party mystery shopper visits, including planning, execution monitoring, data review, and report delivery. You will also periodically go into the field as a mystery shopper to verify on the ground how stores implement brand service standards, driving retail customer experience to consistently meet standards and continuously improve.

Responsibilities:

• Liaise with third-party mystery shopping research agencies; develop and issue monthly and quarterly visit plans; and track completion progress.

• Review questionnaires and supporting evidence package; identify invalid or anomalous samples; organize re-reviews.

• Consolidate, clean, and validate data; produce monthly, quarterly, and ad hoc reports; provide feedback to regional management teams; and provide decision-ready insights to management.

• Conduct covert visits to stores as an anonymous customer according to plan; and produce independent, objective, and well-evidenced visit reports.

• Participate in updating brand sales and service standards, questionnaires, and training materials.

Requirements:

• Over 2 years of experience in Customer Experience, Automotive Sales, Retail Operations, or Mystery Shopping.

• Excellent skills in data analysis, communication, coordination, and project management.

• Proficient in spoken and written English; additional language skills (e.g., Polish, Slovak, Romanian, Serbian, or Bulgarian) would be an advantage.

• Willing to undertake regular monthly business travel across Europe.

• Eligible to work in the HU

• Full Clear EU driving licence

What We Offer:

• International working environment.

• Supportive and inclusive corporate culture.

• Opportunities for career development and professional growth.

• International training opportunities: participate in training programs organized in different countries and gain valuable global experience.

• Competitive salary and benefits package.

Be Part of the Story and Let’s Build Our Dreams Together!