Account Manager – Spanish Speaking

BGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Spanish speaking Account Manager will be responsible for working with all areas of the business to maximise the distribution of the BGA brand. The successful candidate must possess a hands-on attitude regarding problem solving, a good multitasker and a willingness to learn at speed.

Responsibilities:

Assist with answering all incoming telephone calls in a professional and competent manner over busy periods

Make outgoing calls to customers in regard to account queries

Respond to internal and external enquiries via email and phone in a timely manner

Input UK and Export orders via email, over the phone and our electronic ordering system

Manage and update customer accounts including new accounts in our internal and WMS system

Managing the DHL dashboard daily

Working closely with UK and Export Sales, Product Management and Marketing to maximize the distribution of the BGA brand

Maximising sales opportunities through analysis and order fulfilment

Identifying opportunities with new and existing customers to maximise sales

Keeping the CRM ,Smartsheet updated and working with reports on Power BI

Build deep, trusted relationships with our key accounts

Running monthly sales promotions with our key accounts

Required skills:

Essential:

Multilingual (desired languages Spanish,Polish, English)

Experience using MS excel

Experience in outlook and word

Confident picking up the phone to customers around the world

Analytical approach to problem solving

Excellent time management and organisational skills

Excellent written and oral communication skills

Innovative thinker

Desirable Skills:

Experience within the automotive aftermarket sector

CRM, Power Bi and Smartsheet

Account Management skills

Customer retention skills

The role is based in our Swindon office and will be required to work in the office Monday to Friday

Working hours: 9am to 5:15pm

What We Offer You:

Competitive Salary: We’re open to tailoring the job offer to fit your skills and experience.

Environment: Work from our modern Swindon offices.

Growth Opportunities: Be part of an ambitious, fast-growing company.

Supportive Team: Join a close-knit group that values fresh ideas, innovation, and teamwork

Workplace pension

28 days holiday (including bank holidays)

On-site parking, Drinks & Fruit complimentary, Service gifts for 5,10,15 plus years

Increased holiday for long service.