Customer Success Manager

< Back

Customer Success Manager

Munich, Germany

Full-time

Responsibilities

• Build close long-term client relationships to understand their needs and ensure their success with monday.

• Keep clients engaged and consistently using your Monday.

• Serve as the main point of contact and liaison between clients and the rest of the monday team.

• Empower customers to connect their goals and challenges with the solution on monday.

• Build customer loyalty and reduce churn.

• Take ownership of new accounts and manage their onboarding.

• Develop communication strategies driving the greatest impact at scale.

• Lead consultations, and one-on-one demos to educate customers on the features of monday.

• Stay in touch with clients to ensure that they're realizing the full potential of monday.

• Build, own, and execute client success and engagement plans.

• Navigate client organizations to uncover additional product applications & opportunities for partnership.

• Spearheaded internal cross-functional improvement projects.

• Represent the voice of the customer and influence the product development roadmap.

Requirements

• 2+ years of B2B SaaS customer success, account management, or consulting experience working with accounts of various sizes.

• Superb written and verbal communication skills.

• Positive attitude, empathy, and high energy.

• Ability to take initiative and adapt.

• Prior experience in strategy consulting – advantage.

• Strong customer-facing and presentation skills with the ability to establish credibility with executives.

• BA or BS Degree is a must.

• Native German speaker and fluently English

• This is a remote position; candidates are not required to be based in Munich.