Service Designer

Short-term, remote-first contract with well known charity.   Working with a charity to find a Service Designer to help modernise their Behaviour Advice Service – moving from one-off advice calls to ongoing, multi-channel casework support. You’ll finalise the end-to-end service blueprint and shape how contact centre technology integrates with Salesforce. 📅 5 weeks, ASAP start, done by end of November 📍 Remote, some London visits may be beneficial 💼 Outside IR35 – negotiable Must have experience with; ✅ Multi-channel service blueprinting ✅ Contact centre tech experience ✅ Salesforce / CRM integration Desirable experience; • Service design experience in the charity and / or animal welfare sector • Experience in behaviour change and / or support services • Using tools such as Miro, Mural, Lucidchart, Visio, Figjam.   If this is you then please get in touch with your CV and portfolio ASAP!