Service Manager/Next-Step Service Professional - Nissan B&B

Ready to take the next step in your career?
Are you an experienced Service Manager, or an ambitious Senior Service Advisor, Workshop Controller, or Experienced Service Advisor ready to step into leadership?
If you feel overlooked in your current role, undervalued, or trapped in "dead man’s shoes" behind a manager who isn't moving on, this is your opportunity to step up and lead.
Join Yeomans—the UK’s #1 ranked Nissan dealer group—at our newly refurbished Barnard and Brough dealership. We have invested heavily in our site to better serve our growing customer base, and we need an energetic, customer-focused leader to head up our service and workshop department.
Whether you already have management experience or you have the drive, automotive expertise, and ambition to take on your first manager role, we want to hear from you. You will be working directly under and mentored by a fastidious, detail-driven General Manager committed to bringing out the absolute best in you and accelerating your career.
Key Responsibilities

Lead & Inspire: Oversee the service front-desk and workshop operations, building a culture of team excellence and customer satisfaction.
Team Development: Support recruitment, training, and mentoring within the service department to help your team succeed.
Drive Performance: Ensure targets, key performance indicators (KPIs), and Nissan Brand Standards are consistently met and exceeded.
Maximize Profitability: Set department objectives, manage budgets, and maintain financial and operational controls to optimize department performance.
Workshop Efficiency: Manage workshop productivity, ensure smooth daily throughput, and maintain correct procedures and paperwork.
Customer Care: Handle customer queries and complaints swiftly and professionally to maintain outstanding satisfaction levels.