Specialist Cruise Consultant

Job Title: Specialist Cruise Consultant

Department: Sales and Operations

Company Overview

Cruise.co.uk is one of the UK’s leading independent cruise online travel agents (OTA) having been in business for 40 years & experienced notable growth over the last 18 months as the travel sector re-emerged from the pandemic. You’ll find a dynamic, collaborative, supportive & flexible culture that prioritises the importance of people’s well-being, happiness & development.

The Company has 200 employees with a hybrid model of working from home & in the Redditch (Worcs) head office & looking to strengthen the team in many areas to help support growth plans.

Dept/Role Overview

The Specialist Cruise Consultant role is fast-paced.  No day is the same, with unlimited leads from a retail cruise to a bigger dynamic package specific to that customer.  We pride ourselves on exemplary service, allowing us to develop and maintain a huge customer database.  Our people are our biggest asset and their love and knowledge of cruise is essential.

Key Responsibilities

• To develop and maintain loyal customer relationships.

• Provide all customers with exemplary customer service

• Quote and book the right cruise package to meet customers’ needs.

• Complete and attend training as and when required to ensure knowledge and skills are kept current.

• Work towards and hit monthly KPI’s.

Qualifications, Experience, Skills & Attributes

• Cruise sales experience.

• Cruising knowledge/experience.

• Experience in dealing with all cruise line systems and the ability to recommend products depending on the customer's needs or wants.

• Effective communication skills - Email and phone communication specifically.

Extra Details

• Benefits:

  • Uncapped commission structure.

  • 20 days holiday 

  • Retail Discount Platform

  • Salary Sacrifice schemes for Pension, Cycle2 Work, Car leasing & holiday buyback

  • EAP & well-being platform support

  • Annual 2-night X’mas Conference 

  • Fam Trips and Ship Visits

• Hours: Full-time with min 37.5 hours per week - Either flexible rota or a set rota

• Location: Home-based

Why book with Cruise.co.uk?

The cruise experts

• Established in 1984
• Your own dedicated expert cruise consultant
• Unrivalled cruise knowledge and unbiased advice
• Personal tailor-made service

Best price guarantee

• Early bird access to the best offers
• No hidden extras
• Best price reassurance with our Price Match Guarantee
• Low deposits and flexible payment options

Widest range of cruises

• Easy to find all the latest deals
• Exclusive range of curated Cruise & Stay holidays
• Choose Tailor-made or Bucket list Cruise & Stay Collections
• Escorted Tours Available

Book with confidence

• UK-based company
• Award-winning service
• Our customers have rated us 5‑star on Trustpilot
• ABTA / ATOL protected for your peace of mind

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Registered Office: Grosvenor House, Prospect Hill, Redditch, B97 4DL, UK Company Reg Number: 01827977 © 2026 Cruise.co.uk. All Rights Reserved