Hospitality Team member

Job Description

We are seeking a Hospitality Team Member to join our dynamic team in Milton Keynes on a fixed term contract through the Christmas period .

In this role, you will be at the heart of our operation, delivering exceptional service and creating memorable experiences for our guests. You will work as part of a collaborative team, contributing to a welcoming and professional environment where every interaction matters. The successful candidate will demonstrate genuine warmth, reliability, and a commitment to excellence in all aspects of hospitality service. • Provide friendly and attentive service to guests, ensuring their needs are met promptly and professionally

• Maintain a clean, organised, and welcoming environment across all service areas • Process transactions accurately and handle cash or card payments with integrity • Communicate effectively with team members to ensure seamless service delivery • Respond to guest enquiries and resolve issues with empathy and problem-solving skills • Follow health, safety, and hygiene protocols consistently
• Adapt quickly to changing priorities and manage time effectively during busy periods • Support colleagues and contribute to a positive team atmosphere • Uphold company standards and policies in all guest interactions • Assist with setup, breakdown, and general housekeeping duties as required

Qualifications

**Required:** • Excellent customer service skills with a genuine desire to help others • Strong communication and interpersonal abilities • Reliable, punctual, and professional demeanour • Ability to work effectively as part of a team

• Flexibility to work varied shifts, including evenings and weekends • Basic numeracy skills for handling transactions • Attention to detail and organisational skills • Willingness to follow health and safety guidelines

**Desirable:** • Previous experience in hospitality, customer service, or a similar role • Familiarity with point-of-sale (POS) systems or hospitality software • Knowledge of food and beverage service standards • Additional language skills • First aid or food hygiene certification • Experience in a fast-paced service environment

Additional Information

• Meal on shift
• Endless tea and coffee on shift
• Enrolment into the WSH pension scheme
• 28 days annual leave (plus extra day for your birthday off)
• Enhanced maternity, paternity and family friendly leave with length of service
• Access to everyday discounts and communication portal
• Employee Assistance Programme and qualified Mental Health First Aiders
• Cycle to Work scheme
• Opportunity to develop and further your career in an exciting company