About the role

T: +44 (0) 1480 411333

Customer Service Representative

, 3:33 pm

Posted: 28 October 2026

Salary: Subject to Knowledge/Skills and Experience

Hours: 37.5 hours per week, 8.00 a.m. to 4.30 p.m., Monday to Thursday and 8.00 a.m. to 2.00 p.m. on Friday (with half an hour lunch break)

Job Type: Permanent

Deadline: 01 December 2026

Established in 1923, VIP-Polymers Ltd have been at the forefront of polymer engineering and are now recognised as one of the leading global providers of sealing solutions for a number of applications:

• Pipelines for the transportation of drinking and dirty water
• Tunnels, ensuring they remain watertight
• Rail, having developed a number of sealing, noise suppression and anti-vibration components

Description
An exciting opportunity has arisen at our Huntingdon site for a Customer Service Representative to be part of our Customer Service team. If you are looking to progress your career, we have the position for you.

The Customer Service Representative will:-
• Be the customer’s point of contact, responding promptly and professionally to enquiries;
• Receive, verify and process customer orders and quotation accurately and efficiently using our ERP system;
• Provide customers with pricing information, order updates and delivery schedules;
• Liaise with our Warehouse and Operations teams to ensure orders are despatched accurately and on time;
• Arrange UK and international deliveries, liaising with freight forwarders, carriers and couriers;
• Prepare and check shipping documentation, including commercial invoices, packing lists and export paperwork;
• Assist with ensuring shipments comply with relevant customs regulations and export requirements;
• Resolve customer queries, delivery issues and complaints in a professional and timely manner;
• Maintain accurate customer records, pricing information and associated documentation;
• Contact customers direct to seek orders and/or information under instruction from the Account Manager.

Profile

The successful candidate will possess:-
• Excellent communications skills, both written and verbal;
• Strong organisational skills;
• A proactive and flexible approach to achieving results.
• Good IT skills, including experience of working with computerised business systems.
• The ability to manage multiple tasks, prioritise workloads and meet demands;
• A confident, professional and courteous telephone manner;
• A proactive and flexible approach, with a willingness to learn;
• The ability to work independently and as part of a team;
• A genuine commitment to providing excellent customer service.
Desirable but not essential:
• Experience in logistics, shipping or export administration;
• Knowledge of international shipping procedures and export documentation;
• Experience of using SAGE or a similar ERP system.
Salary will be commensurate to the skills/experience of the successful candidate.

Company Benefits

VIP are passionate about our people and strive to develop our staff so that they reach their full potential. We offer a competitive benefits package including:
• 25 days annual leave + bank holidays
• Contributory pension plan
• Free onsite parking and company workwear

Please send a copy of your CV to:
Michele Chopping
Personnel & Development Manager
VIP Polymers Ltd
15 Windover Road
Huntingdon
Cambridgeshire
PE29 7EB
Michele.chopping@vip-polymers.com

Share this...

Recent VIP Group Article:

Investing in the future.

VIP-Polymers are close to celebrating 100 years of manufacturing rubber seals,

Learn more

View Case study

Address:

VIP-Polymers Ltd

15 Windover Road

Huntingdon

Cambridgeshire

PE29 7EB

United Kingdom

+44 (0)1480 411333

Customer Service Representative

About the role